Employee Connection Specialist
hace 3 días
**_Every great story has a new beginning, and yours starts here._**
**_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._**
**Who We Are **
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
**Your New Role**
This role is based in Mexico City and will be a key player, regularly interacting with employees to support and address their P&C Services-related requests. Supports and executes standardized processes that are repeatable in nature including the employee on and off-boarding, benefits, mobility, operations, and compliance in Mexico. The hire will be expected to be highly independent and proactive in identifying and implementing positive change and improvements to scale a great employee experience aligned with our culture.
**Your Role Accountabilities**
- Responds to employee inquiries timely
- Performs HR transactions in Workday
- Assists with reorganizations including position management.
- Prepares payroll information
- Onboards/Offboards employees
- Executes repeatable processes
- Oversees benefits, and responds to benefits issues
- Tracks probation periods
- Assists with reporting and audit
- Provides employment verification
- Proactively identify potential issues and escalate unresolved matters to Tier 2 or relevant teams and leads.
**Qualifications & Experience**
- At least 3-5 years of experience in the general field of Human Resources or People and culture services and administration in a dynamic, fast-moving environment.
- Local speaker with a fully professional level of English (and at least one more language from the region, e.g., Portuguese (preferred but not required)).
- Proven knowledge of international employment, payroll, global mobility practices, social security, and labor laws in Mexico (and Latin America a plus).
- Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS) - Workday, ServiceNow knowledge preferred.
- Advance skills in Microsoft Office, (and O365, SharePoint).
- Ability to manage, influence, partner, negotiate, and effectively communicate through verbal and written methods.
- Adaptive and flexible to new ideas and change.
- Ability to effectively manage sensitive and confidential issues and difficult customers.
- Passionate about customer experience.
**How We Get Things Done**
**The Legal Bits
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