Analista de Workforce Management

hace 3 meses


Ciudad de México Rock Talent Mx A tiempo completo

REQUISITOS:
ESCOLARIDAD: PREPARATORIA TERMINADA. EXPERIENCIA: MÍNIMA DE 6 MESES COMO ANALISTA DE WFM.

PAQUETERÍA: OFFICE 70% (EXCEL AVANZADO: CRUCES, FÓRMULAS, VALIDACIÓN, ANÁLISIS DE DATOS, MACROS).

SE HACE EXAMEN DE VALIDACIÓN DE CONOCIMIENTOS DE EXCEL

FUNCIONES:
CONOCIMIENTO EN MÉTRICAS DE CALL CENTER.

GENERAR REPORTERÍA QUE SERÁ EMITIDA A LOS CLIENTES Y DE FORMA INTERNA. ANÁLISIS DE KPI´S PARA LA TOMA DE ACCIONES EN TIEMPO REAL.

CONOCIMIENTO DE FORECAST ASÍ COMO EN STAFFING Y PROGRAMACIÓN DE PERSONAL CUMPLIENDO OBJETIVOS.

OFRECEMOS: SUELDO $7,000 LIBRES PRESTACIONES DE LEY

SEGURO DE VIDA

MEMBRESÍA DE DESCUENTOS CON EMPRESAS EN CONVENIO.

HORARIO: LUNES A DOMINGO - 8:00 A 15:00 DESCANSO ROLADO

ZONA PARA LABORAR: CERRADA RELOX 16, CHIMALISTAC, ÁLVARO OBREGÓN, MUY CERCA DE MB DR. GÁLVEZ.

55

10

50

79

07

Tipo de puesto: Tiempo completo

Salario: $18,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Seguro de vida

Lugar de trabajo: In person



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