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#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
What You'll Do:
- Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.- Work with all departments to facilitate issue resolution of cases.- Serve as an internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.- Investigate, troubleshoot, debug, and solve clients' most challenging and critical technical needs and issues.- Create process or troubleshooting documentation in the support knowledge base.- Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.- Responsible for reducing the number of escalations requiring engineering team engagement.- Work with Technical Account Managers to ensure that reported issues have the appropriate priority with engineering.- Identify emerging issues that have the potential to become system down issues.- Maintain line of communication between engineering and support teams during system down / severity 1 issues.
What You'll Need:
- Expertise in cloud computing concepts and experience in AWS, AZURE or GCP services.- Experience with orchestration tools like Docker, OpenShift, Kubernetes- Experience with Linux environment troubleshooting and diagnosing low-level operating systems and network issues.- Ability to diagnose failures in running Linux systems, inspect logs to narrow down failures- Experience with diagnosing performance related issues on Linux & Containers.- Experience with Python & Bash scripting- Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.- Knowledge of continuous integration & continuous deployment technology (e.g. Terraform, Cloud Formation, Docker, Jenkins).- Able to communicate, collaborate, and work effectively in a distributed team.- Outstanding analytical and organizational abilities.- Ability to remain calm, composed and articulate when dealing with tough customer situations.- Professional fluency with the English language.
Additonal Qualifications:
- Bachelor’s Degree or equivalent- Kubernetes Administration Certification- AWS Cloud Practitioner or better
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- We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
