Aftersales Commercial Manager

hace 4 semanas

Ciudad de México Nissan A tiempo completo

At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life.

The Fixed Operations Manager serves as business partner leading Dealers to uphold the highest quality and ethical standards but making sure not to lose focus on his/her commercial profile.

The Aftersales Commercial Manager oversees not only the service department, but also the parts department and body shop. It is also responsible for the reputation, efficiency, and profitability of these departments.

**Key Responsibilities**:

- Closely work and support Dealers in achieving their retail parts & service sales objectives.
- Analyze Dealer parts and service operations, identifies areas in need of improvement, make recommendations and coordinate implementation of specific action plans including benchmark analysis and best practices.
- Closely work and support Dealers in achieving their customer satisfaction objectives.
- Take the necessary actions to ensure Dealers deliver a quality experience to customers and support customer satisfaction initiatives and programs.
- Liaises between Nissan and dealerships.
- Answers dealer inquiries on related issues; consults with dealership staff on related issues; provides Nissan perspective; negotiates on business related issues as required.
- Manage pricing analysis to deliver pricing recommendations and analyses.
- Minimum Requirements_

**Education**:

- Bachelor's Degree Business Administration, Marketing, Commercial, Finance, Industrial Engineering, or Mechanical Engineering.

**Previous Work Experience**:

- Marketing and Sales experience B2B / B2C.
- Knowledge in administration of databases Data Analytics / Machine Learning.
- Customer Satisfaction.
- Previous experience in after sales automotive industry is desirable.

**Language**: Advanced Level of English.

**Capable of traveling***: 80%.

**Must have**:

- Have an active driving license.
- Experience managed cross-functional projects.
- Demonstrates a positive sense of urgency.

**Computer Skills**:

- Microsoft Office (Excel, Word, Power Point).

**Competencies**:

- Always Think of the Customer
- Show Facts, Face Reality
- Be accountable, Act Proactively
- Think Outside the box
- Respect Others, Respect Society

**What we offer**

As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan. Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits.

**Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.**
- **Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.**

México City Ciudad de Mexico Mexico

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