Technician Consumer Support Services

hace 4 días


Ciudad de México Mastercard A tiempo completo

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Technician Consumer Support Services

Overview
- Provides support on all/most functions within the Customer Support function

**Responsibilities**:

- Under general supervision, supports investigation and resolution of consumer product/service issues, concerns and requests received via client communication channels
- Follows established policies and procedures to review consumer issue logs and assist in the development of a resolution
- Review daily reconciliations results and execute corrective plans based on stablished business rules

Experiences
- Experience contributing to the delivery of accurate and timely resolutions to consumer product/service inquiries under direct guidance
- Demonstrated knowledge of consumer service standards, processes and tools
- 3 Years of experience in customer support position
- Excellent communication skills (English/Spanish)
- Intermediate excel knowledge

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.



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