Smb Pro Support Representative, Porch Pro

hace 4 meses

Ciudad de México CDMX Porch Mexico A tiempo completo

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.

As a leader in the home services software-as-a-service ("SaaS") space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

The future is bright for the Porch Group, and we'd love for you to be a part of it, as our** **Porch Pro** **| Pro Support Representative

**THE POSITION**

**WHAT YOU WILL DO**:

- Provide proactive text-based support to home improvement professionals to ensure high-quality experience with the Porch product and educate on proper use.
- Resolving all support requests within the same day that they are received
- Analyzing available options for upselling, engaging the customer through recommendation and offer to transfer the call over to a Sales team.
- Being an ambassador towards company initiatives that may require explaining new products and/or services to professionals.

**WHAT TO EXPECT**:

- **Quick recruitment process** through video calls.
- **Pay**:$ MXN** **an hour
- **Training**:paid initial training, as well as on-going training to help you develop in your role and career.
- **Career path**: this is only the beginning We offer real opportunities for career growth as our team keeps on growing
- **Support**:You're working from home but not alone Your team is available in real-time to help you be successful
- **Work/Life Balance**:This is a 100% remote job which means no more time wasted in traffic Spend more time at home, where your family needs you

**WHAT YOU BRING**:

- Previous working experience in a call center environment is required
- Previous exposure to upselling and/or cross-selling campaigns.
- Experience working on campaigns navigating complex support and policy questions is preferred (banking for example)
- Ability to work weekends and weekdays (set shift to be provided upon offer)
- **Workspace**:A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
- **Equipment**:a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.

**#LI-MG1**

**#LI-DNI**

**What's next?**

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

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