HR Service Center Representative

hace 6 meses


Tlahuac, México Kone A tiempo completo

_Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others._

Are you ready to make your next career move to join our team as our **HR Service Center Representative**?
- Are you customer focused?
- Are you interested in learning about Human Resources?
- Would you like to practice English with other cultures?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you

As our **HR Service Center Representative** you will be responsible for guiding our employees to execute their transactions related to operational processes within HR area as well as answering their doubts and questions. You will ensure process compliance and controls are applied to each transaction. The **HR Service Center Representative** analyzes transaction requests provided by the units and contacts the right stakeholders in the unit for additional information, documentation or approval required to complete transactions.

Our **HR Service Center Representative ** executes transactions that are part of KONE HR Operations processes. Ensures process compliance and controls are applied to each transaction. Analyses transaction requests provided by the units and contacts the right stakeholders in the unit for additional information, documentation or approval required to complete the transaction.

**Responsibilities and key activities**:
Processes a transaction request, resolves a process related inquiry or provides user support for HR tools by giving phone support or solving tickets. Minimizes work for other tiers when routing requests throughout the process by:

- Sending a sub-request for other teams within HR Services and following-up on their completion to continue the process
- Validating all possible documentation before asking clarification from the requestor
- Identifying the right contact in the HR teams for additional help, review or approval steps per the existing guidelines
- Clearly communicating which process steps are required from the HR team side
- Provide excellent customer service support while educating customers regarding use of self service, and other tools.
- Secures that every request is being logged into a case management tool to track volumes, SLAs etc. Maintains knowledge base as requested by Process Specialist, HE Team
- Works per guidelines and instructions to meet set SLAs and quality targets
- Maintain reminders and notifications to the HR Team, Employees or Managers as specified in the working instructions
- Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
- Respects controls, process compliance and segregation of duties at every step of the transaction processing. Executes quality checks at various stages of the process and keeps the quality statistics reporting up to date
- Reports time and other process performance data daily as required / Daily reconciliation and corrective actions if needed
- Support process improvements and harmonization activities
- Other projects/tasks as allocated by Process Manager/Team Leader. Supports local administration and maintains employee files and information. Participation in team meetings, process analysis and improvement actions

**Minimum requirements**:

- Bachelor's degree in Psychology, Business Administration or other relevant field.
- 2 years of experience in HR activities or In Customer Service
- Advanced English skills **(C1) are mandatory** (they support U.S employees and managers)
- Customer service mindset
- We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:_
- **We value your authentic self**_
- **Diversity, equity and inclusion is embedded in our strategy and values**_
- **Collaborative, creative and supportive work environment**_
- **Passionate about safety, quality and innovation**_
- **We care about the communities where we live and work**_
- Just some of our many benefits include:_
- _Competitive salary_
- _Flexible work schedule_
- _Opportunities to learn and grow_
- _Comprehensive health and wellness plans for the entire family_
- _More benefits than required by law _

**This is a hybrid position, you will work 2 days a week at the office located near San Antonio subway station**

Come share your passion and energy to make a positive impact at KONE for our



  • Tlahuac, México Infor A tiempo completo

    General information- Country - Mexico - City - Mexico City - Department - Human Resources - Job ID - 38148 - Description & RequirementsWe are looking for a highly motivated person, with an eye to detail, analytical skills, willingness to learn and contribute in HR processes continuity, improvement and automation. HR Shared Service Representative with fluent...


  • Tlahuac, México Zebra Technologies A tiempo completo

    **Remote Work: Hybrid** **Overview**: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...


  • Tlahuac, México ACSI Call Center A tiempo completo

    We are ACSI Call Center, one of the fastest growing partner in the Tijuana Area and now expanding to México City. Come join us and see why we're your best career opportunity! We are looking for a professional in charge of answering questions, handling complaints, and providing support for clients. Job Summary Our Customer Services Team help people with...


  • Tlahuac, México Qualcomm A tiempo completo

    **Company**: Qualcomm Intl Inc., Mexico Branch Office **Job Area**: Human Resources Group, Human Resources Group > HR Shared Services **Qualcomm Overview**: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But...


  • Tlahuac, México INTERCON SERVICIOS DE SEGURIDAD SA DE CV A tiempo completo

    Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the...


  • Tlahuac, México McCormick A tiempo completo

    You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work. We are hiring immediately for a...


  • Tlahuac, México Evolve CX A tiempo completo

    Customer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...


  • Tlahuac, México Startex Industries A tiempo completo

    Linea di Liara & Startex Industries are seeking a dedicated Customer Service Representative to join our retail team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring their satisfaction by providing exceptional service and support. This unique role offers an exciting opportunity to interact with...

  • HR Service Partner

    hace 6 meses


    Tlahuac, México Videojet A tiempo completo

    As part of the HR Services team in LATAM, you will be supporting HR in Mexico with topics related to HR administration. The position is responsible for efficiently and accurately handling a variety of HR transactions and providing excellent customer service support to the organization. This role will offer cross-training into other areas of the HR Service...

  • HR Supervisor

    hace 5 meses


    Tlahuac, México Univar Sol. Corporativo A tiempo completo

    **A Place Where People Matter.** Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Reporting to the Director, HR Shared Services, the Tier 1 Supervisor will oversee the operations of the Tier 1 team, ensuring all HR transactions and...


  • Tlahuac, México Dicka Logistics A tiempo completo

    ¡Estamos buscando un destacado Costumer Service Representative para unirse a nuestro talentoso equipo de atención al cliente! Nuestra empresa se dedica a proporcionar un servicio excepcional a nuestros valiosos clientes y, como Costumer Service Representative, serás fundamental para lograr este objetivo. Responsabilidades principales: - Gestionar y...


  • Tlahuac, México MDC Data Center A tiempo completo

    **We have an exciting opportunity for you to join our team in Mexico** as a Customer Success Representative!** **Are you passionate about delivering exceptional customer experiences and building strong, lasting relationships? Do you thrive in dynamic environments where no two days are the same? If so, we have an exciting opportunity for you to join our team...

  • Customer Service Agent

    hace 6 meses


    Tlahuac, México ACSI Call Center A tiempo completo

    We are ACSI Call Center, one of the fastest growing partner in the Tijuana Area and now expanding to México City. Come join us and see why we're your best career opportunity! We are looking for a professional in charge of answering questions, handling complaints, and providing support for clients. Job Summary Our Customer Services Team help people with...


  • Tlahuac, México Qualcomm A tiempo completo

    **Company**: Qualcomm Intl Inc., Mexico Branch Office **Job Area**: Human Resources Group, Human Resources Group > HR Shared Services **Qualcomm Overview**: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But...


  • Tlahuac, México Qualcomm A tiempo completo

    **Company**: Qualcomm Intl Inc., Mexico Branch Office **Job Area**: Human Resources Group, Human Resources Group > HR Shared Services **Qualcomm Overview**: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But...


  • Tlahuac, México RH CX Laboral A tiempo completo

    Empresa dedicada a dar servicios de logíatica y aduanas a empresas con comercio internacional solicita: CUESTOMER SERVICE REPRESENTATIVE. ACTIVIDADES: *Cotizaciones y/o actualización de tarifas *Contacto con agentes en origen/proveedores *Realizar análisis y reportes de información administrativa *Dar soporte para solución de problemas referentes a...


  • Tlahuac, México AMIGO DOCTOR A tiempo completo

    At **Amigo Doctor**, we provide online medical services to the Hispanic community in the United States, with the purpose of improving their health in an accessible manner through warm, efficient, and Spanish-speaking service. The well-being of our patients is the most important aspect of our service. We are currently seeking a **Bilingual Customer Service...


  • Tlahuac, México Light & Wonder A tiempo completo

    Corporate: Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees. Position Summary As an Associate in the People Solution Center at Light & Wonder (L&W), you...


  • Tlahuac, México Soorcing A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where multitasking and critical thinking are key? If so, we're looking for a skilled Customer Service Representative with a strong background in customer care, order management, and account support to join our dynamic team. **Key...


  • Tlahuac, México epsilon staffing A tiempo completo

    **Job Title: Customer Service Representative (CSR)** **Location: Mexico City, Mexico (Onsite)** **Type: FULL TIME** Mandatory Requirements: - Conversational English Level (B2 or above). - High School diploma GED or equivalent. - 6 months of stable experience in call center. - Willingness to work on Site (north CDMX). - Schedule Availability. -...