Digital and Business Processes Analyst

hace 7 meses

Ciudad de México Citi A tiempo completo

The Strategy Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

**Responsibilities**:

- Act as a trusted advisor and work in close partnership with business heads and senior leadership to analyse opportunities, operate transformational strategies to achieve the business mandate, operate change by partnering with business leadership with clear accountability, provide clarity in complex problems, facilitate decision-making, and guide high value investments.
- Participate on projects across their lifecycle: identifying the problem, analyzing root causes, developing solutions.
- Work with businesses in the execution of improvement strategies.
- Analyse aspects of client service.
- Develop relationships with support functions and senior leadership.
- Conduct in-depth research to support business strategies and identify trends across key business drivers of Citi such as credit, asset trends, cost structure, pricing, product management and operational functions.

**Qualifications**:

- 2-5 years financial/business analysis experience.
- Experience with budgeting and forecasting process.
- Experience working in cross-cultural global teams.
- Ability to think analytically.
- Ability to synthesize large complex data, derive meaningful insights, and articulate a solution that meets senior requirements.
- Extremely self-motivated & hard working,
- Have the ability to take direction and drive results, work with mínimal direction, maintain composure even in stressful situations.
- Excellent Excel and powerpoint skills.
- Excellent communication skills.
- Ability to communicate and influence at all levels of the organization.
- Knowledge of Access.

**Education**:

- Bachelor’s/University degree or equivalent experience
- Master degree advisable

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Make a deep analysis of the digital complaints (channels: BancaNet, Citibanamex Móvil, A&N and e-statements), searching with the different teams, whether business or technology, actions that allow us to mitigate our clients' complaints, as well as generate a deck with the analysis resulted for Senior Management and for the Digital Operational Forum.
- Daily monitoring of fraud reported cases, analysis the information, identify oppportunites to make proposal and generate monthly reports to cover controls in the Digital MCA, this position will work closely with Fraud Prevention team.
- Execution of the digital monthly validation processes, about metrics, contracts, digital claims, information to be delivered to control or internal audit teams, OGC, ORM or Global teams.
- Responsable of the Digital SLMDs, monitoring and updates with Tech and Partners from Operation areas.
- **Job Family Group**:
Business Strategy, Management & Administration
- **Job Family**:
Strategy & Development
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • ServiceNow Business Process Analyst

    hace 4 semanas

    Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    Job Description:We are currently searching for a highly skilled ServiceNow Business Process Analyst to join our team at Sequoia Connect.About the Role:This is an exciting opportunity to work with a leading IT service provider and contribute to the delivery of cutting-edge digital transformation solutions.About Us:Sequoia Connect represents the connected...

  • Business Process Analyst

    hace 1 mes

    Ciudad de México, Ciudad de México Gympass A tiempo completo

    We are a global wellness company committed to employee wellbeing, seeking a skilled Business Process Analyst to join our People Operations team in Mexico City.This role will support the Spanish-speaking countries in Latin America and the US, working closely with cross-functional teams to provide excellent People Operations support.Responsibilities include...

  • Digital Transformation Business Analyst

    hace 1 mes

    Ciudad de México, Ciudad de México Apple Leisure Group A tiempo completo

    We are seeking a highly skilled Digital Transformation Business Analyst to join our team at Apple Leisure Group. As a key member of our organization, you will play a vital role in leading and coordinating strategic programs and projects across our Business Units.In this role, you will be responsible for defining and developing IT program/project management...

  • Business Analyst

    hace 4 meses

    Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    Description: MMC is seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week: Business Analyst ( ITSM ServiceNow Business and Data Analyst) What is in it for you? A company with a strong Brand and strong results to match Culture of internal mobility, collaboration and valued partnership from...

  • Business Analyst

    hace 2 meses

    León de los Aldama, Guanajuato, México Andina Textil Mexico S.A De C.V. A tiempo completo

    About the Role:As a Business Analyst - Process Improvement, you will play a pivotal role in enhancing our company's operational efficiency. You will be responsible for analyzing current processes, identifying areas for improvement, and implementing strategic solutions to optimize our business operations.Key Responsibilities:Analyze and optimize business...

  • Business Process Analyst

    hace 7 meses

    México Siemens Energy A tiempo completo

    Mid-level Professional **A Snapshot of Your Day** The Business Process Analyst for the Opportunityto Cash group will lead initiatives to ensure successful implementation of digitalizationand modernization of finance processes. The role isaccountable to consult with Business and Process Owner, on any level, drivingthe utilization of adequate technologies to...

  • Digital Transformation Business Analyst

    hace 4 semanas

    Ciudad de México, Ciudad de México Diageo A tiempo completo

    We are seeking a highly skilled Digital Transformation Business Analyst to join our team at Diageo. As a key member of our Customer Value Stream, you will play a crucial role in driving business growth and digital transformation.Company OverviewDiageo is the world's leading premium alcohol company, with a portfolio of iconic brands such as Johnnie Walker and...

  • Supply Process Analyst

    hace 3 meses

    Ciudad de México, CDMX Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...

  • Business Analyst

    hace 8 meses

    Ciudad de México TubeScience Career Portal A tiempo completo

    Job Title: Business Analyst Company: TubeScience Location: Remote **Job Type**: Contract Department: Data & Analytics Job Overview: The Business Analyst at TubeScience will be instrumental in driving project success through effective requirements gathering, stakeholder management, and ensuring high-quality deliverables. This position reports to the Chief...

  • Senior Commercial Strategy Analyst

    hace 4 semanas

    Ciudad de México, Ciudad de México Digital Manufacturing A tiempo completo

    At Digital Manufacturing, we are seeking an exceptional Senior Commercial Strategy Analyst to join our team. As a key member of our commercial planning and forecasting team, you will play a crucial role in driving business growth and optimizing sales performance.Job Summary:The Senior Commercial Strategy Analyst will be responsible for analyzing sales force...

  • Business Analyst

    hace 1 mes

    Ciudad de México, CDMX Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...

  • Business Process Analyst Specialist

    hace 2 semanas

    Ecatepec de Morelos, México Sealed Air A tiempo completo

    About Sealed AirSealed Air is a leading packaging solutions provider that designs and delivers innovative products to protect essential goods, preserve food, and enable e-commerce. Our mission is to foster a high-performance growth culture that drives consistent, sustainable profitable growth and accelerates our performance. We strive to foster a caring,...

  • Senior IT Process Analyst

    hace 1 mes

    Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    We are currently searching for a skilled Senior IT Process Analyst to join our team at Sequoia Connect. This role involves leading the analysis and improvement of business processes using the ServiceNow platform.About UsSequoia Connect represents the connected world, offering innovative and customer-centric information technology experiences. As a global...

  • Business Analyst

    hace 2 meses

    Ciudad de México, CDMX Zurich Insurance A tiempo completo

    #ZCC Zurich Capability Center is currently hiring a: **Business Analyst** Zurich Capability Center is looking for Business Analyst to join our team. In this role, you will be instrumental in guiding clients through the design, configuration and optimization of their business processes, leveraging our advanced INSIS platform. Your expertise will help...

  • Business Analyst

    hace 4 meses

    Ciudad de México, CDMX Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...

  • IT Business Analyst

    hace 4 semanas

    Ciudad de México, CDMX Equisoft A tiempo completo

    **IT Business Analyst** **What is Equisoft?** Equisoft is a global provider of advanced insurance and investment digital solutions, recognized as a valued partner by over 250 of the world’s leading financial institutions. We offer a complete ecosystem of end-to-end and scalable solutions that help our clients tackle any challenge in this era of digital...

  • Digital Transformation Analyst

    hace 4 semanas

    Ciudad de México, Ciudad de México Diageo A tiempo completo

    Role OverviewWe are seeking a highly skilled Digital Transformation Analyst to join our team in Mexico City. As a key member of our Customer Value Stream team, you will play a critical role in driving digital transformation and delivering business value for Diageo.About UsDiageo is the world's leading premium spirits company, with a portfolio of iconic...

  • Iam Business Analyst

    hace 2 meses

    Ciudad de México, CDMX Santander A tiempo completo

    IAM Business Analyst Country: Mexico The position is centric to Business Analyst role in Information Security which performs specific, but not limited, functions: - Provide to Business Analyst consultation to business partners; enable businesses to effectively manage risk within their risk appetite and meet business objectives. Facilitate communication...

  • Commercial Digital Channels and Business Process Development Officer

    hace 2 días

    Ciudad de México Citi A tiempo completo

    **Responsibilities**: - Utilize all possible channels to source quality new-to-bank clients with potential to generate business across lending, treasury, capital markets, cash management products. - Responsible for the entire process of new client acquisition from identifying prospects, delivering customized financial service solutions to completing...

  • Business Intelligence Data Analyst

    hace 2 meses

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Title:Business Intelligence Data AnalystJob Summary:Nuvit Service is seeking a Business Intelligence Data Analyst to join our team. As a Business Intelligence Data Analyst, you will be responsible for working closely with the CDO's development team to create data visualization views and summaries. You will also develop, optimize, and maintain queries in...