Customer Experience Specialist
hace 1 mes
Overview
Sellershub is seeking a skilled Retention Specialist to join our team. As a key member of our customer service department, you will play a crucial role in ensuring customer satisfaction and driving sales growth.
Job Summary
The successful candidate will be responsible for providing exceptional customer service, converting cancellations into saves, and leveraging opportunities to sell products. With a focus on building strong relationships with customers, you will use your negotiation skills to resolve issues and find solutions that meet their needs.
Key Responsibilities
- Provide exceptional customer service through phone, email, and chat
- Convert cancellations into saves by negotiating with customers and finding mutually beneficial solutions
- Leverage opportunities to sell products and drive sales growth
- Address customer concerns and find solutions to keep them satisfied
Requirements
To be successful in this role, you will need:
- Advanced English proficiency
- 1+ years of experience in a similar position preferred
- Strong computer skills and typing speed (30+ words per minute)
- Excellent verbal and written communication skills
Benefits
We offer a comprehensive compensation package, including:
- A competitive salary of $6,500.00 USD per week
- Three weeks of paid training to ensure your success in the role
- A supportive environment where you can grow and develop your skills
- Opportunities to make a positive impact on the lives of our customers
About Sellershub
Sellershub is a leading company in the industry, committed to delivering exceptional customer service and driving sales growth. We are passionate about making a positive impact on the lives of our customers and employees alike.
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