Customer Experience Specialist

hace 1 mes


Hermosillo, Sonora, México Sellershub A tiempo completo

Overview


Sellershub is seeking a skilled Retention Specialist to join our team. As a key member of our customer service department, you will play a crucial role in ensuring customer satisfaction and driving sales growth.



Job Summary

The successful candidate will be responsible for providing exceptional customer service, converting cancellations into saves, and leveraging opportunities to sell products. With a focus on building strong relationships with customers, you will use your negotiation skills to resolve issues and find solutions that meet their needs.



Key Responsibilities

  • Provide exceptional customer service through phone, email, and chat
  • Convert cancellations into saves by negotiating with customers and finding mutually beneficial solutions
  • Leverage opportunities to sell products and drive sales growth
  • Address customer concerns and find solutions to keep them satisfied


Requirements

To be successful in this role, you will need:



  • Advanced English proficiency
  • 1+ years of experience in a similar position preferred
  • Strong computer skills and typing speed (30+ words per minute)
  • Excellent verbal and written communication skills


Benefits

We offer a comprehensive compensation package, including:



  • A competitive salary of $6,500.00 USD per week
  • Three weeks of paid training to ensure your success in the role
  • A supportive environment where you can grow and develop your skills
  • Opportunities to make a positive impact on the lives of our customers


About Sellershub

Sellershub is a leading company in the industry, committed to delivering exceptional customer service and driving sales growth. We are passionate about making a positive impact on the lives of our customers and employees alike.



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