Customer Experience Specialist
hace 3 semanas
MCI, LC is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist in our Inbound Call Center. This role will be responsible for delivering exceptional customer service through phone interactions, ensuring a positive experience for our clients and their customers.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
- Escalate customer issues to the appropriate staff and managerial for resolution as needed.
- Attend meetings and training to stay up-to-date on changes to program knowledge, systems, and processes.
- A high school diploma or equivalent is required.
- Excellent organizational, written, and oral communication skills are necessary.
- The ability to type swiftly and accurately (20+ words per minute) is also required.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows operating system is preferred.
- Highly reliable with the ability to maintain regular attendance and punctuality is essential.
- One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment is desired.
- State or Federal work experience is also preferred.
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Salary Range$40,000 - $60,000 per year, depending on experience.
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