Customer Experience Manager

hace 4 días


Desde casa, México Product School A tiempo completo

**_**Please note this role's location must be: Remote - Mexico**_**
**We’re on a mission at Product School**
to empower people to build better products
As the global leader in Product Management education and certification, we train Product Managers at all career stages and entire Product teams within organizations.
Delivered live by globally recognized practitioners, our training empowers our 15,000+ graduates to ramp up faster, lead more effective teams, and deliver better results.
In addition to offering the industry’s most recognized Product Management credentials, we publish a wealth of free content online, hold regular career fairs, and host the world's premier Product conference: ProductCon.
**Joining Product School means**
you’re coming aboard at an exciting time: we have established an incredible product with a strong product-market fit that is beloved by customers, (check out our reviews on Course Report, Yelp, and Quora). We need you to help supercharge our momentum to accelerate our growth.
You’re joining an organization that is scaling fast, bolstered by Series A funding from Leeds Illuminate and the ever-increasing importance of the Product Management discipline. You’ll be part of a dynamic global team that works remotely across multiple countries and comes together online (and occasionally in-person) for events and team-building.
**What you’ll do**:

- Activate new training clients and manage all communication (verbal and written) and logistics to deliver training.
- Collaborate cross-functionally across the organization (Instructors, Product, Sales, Platforms & other Customer Experience Leads) to ensure clear expectations across the org to meet training deadlines and quality.
- Solve problems proactively and anticipate client needs to ensure an excellent experience for all customers. You are the client’s trusted partner to make it happen.
- Perform necessary back-end logistics for both virtual and in-person training across multiple time zones including managing CRM (Salesforce), communications, briefings, T&E expenses, invoicing, business reviews, retrospectives, and tech support

**This role could be a good fit for you if you have**:

- 2-5+ years experience in a customer/client-facing support role. Similar roles may include, account management, professional training, support agent, customer operations, customer success, etc..
- Excellent interpersonal skills and effective verbal and written communication.
- Ability to work with complexity under pressure to address emergency situations while communicating with all stakeholders. Previous experience in a startup environment is a bonus.
- High degree of organizational and time management skills with the ability to independently follow through to successful completion of processes within a deadline.
- Familiarity with the following systems/tools: Gsutie, Zendesk (or comparable customer-facing Omni channel support tools) Salesforce CRM, Zoom, MS Teams, Slack, JIRA, etc.
- Fluent English, both written and oral, is required.

**The perks**:

- **Remote First** - _our team works remotely across multiple countries and time zones_
- **Company Team Offsites and Coworking** - _we believe that remote-first doesn’t mean remote-only_
- **Free Product School Course Offerings** - _we offer a range of courses and certifications worth $10,000 that we readily encourage our employees to explore_
- **_Parental Leave - _**_we offer the standard 12 weeks maternity leave and we’re offering 6 weeks paternity leave_
- **Monthly Internet Reimbursement**:

- _we support our team, wherever they’re working from_
- We are unable to provide or take over sponsorship at this point in time. Applicants MUST be authorized to work in the listed country of hire without sponsorship._
**EEOC**:

- At Product School, we don't just accept differences-we embrace, support, and celebrate the things that make each of us unique and benefit our employees, services, and community_. _We’re proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status._



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