Service Agent I

hace 5 meses

México FedEx Express LAC A tiempo completo

Involves performing a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

**General job description**:
Under close supervision performs the following activities:

- Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.
- Types or otherwise prepares various operations reports.
- Handles customers with packages in cage.
- Maintains and audits records and files as assigned (airway bills). Review airway bills and register as necessary.
- Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
- Provides administrative and clerical support to Station Ops Manager.
- Interfaces with customers on customs related issues.
- Maintains neat and clean appearance of the workplace/front counter, self and uniform.
- Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.
- May be required to perform other duties as assigned

**Minimum Requirements**:
**Minimum Education**:

- High School degree/Equivalent.
- Spoken and written fluency in local language.
- Demonstrated basic English.

**Minimum Experience**:

- One (1) year previous clerical or customer service experience in a service environment.

**Minimum Required Skills**:

- Good general office skills required including typing, filing and computer literacy
- Excellent communication, organizational and human relations skills
- Clear and articulate speaking voice. Clean cut and neat appearance
- Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test
- Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment
- Able to work variable shifts

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
2020 Fortune’s World Most Admired Companies (14th)

2019 Fortune’s Best Places to Work (15th)

2019 Forbes’s One of the “Best Employers for Diversity”

2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)

2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years

2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible

2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

  • Reservations Agent

    hace 7 meses

    México Hilton A tiempo completo

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Guest Service Agent

    hace 6 meses

    Ciudad de México Hilton A tiempo completo

    Guest Service Agent / PBX Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    hace 3 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Marriott International, Inc. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess all guest check-ins by confirming reservations, assigning...

  • Guest Service Agent

    hace 5 días

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled Guest Service Agent to join our team at Marriott International, Inc. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, verifying reservations and issuing room keys.Manage guest...

  • Customer Service Agent

    hace 5 meses

    Ciudad de México CAPSITI A tiempo completo

    Vacante Customer Service/Tech Support La empresa es un corporativo que se dedica a comercializar software tipo mercado pago y clip a micro y medianas empresas en Estados Unidos, funciona como un call center sin embargo no es uno. En esta posición estamos buscando un agente que tenga experiência en customer service/tech support de al menos 1...

  • Agente de Servicio Al Cliente Bilingüe Home Office

    hace 5 meses

    México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Tehuacán, Puebla**: **Agente de Servicio al Cliente Bilingüe Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una experiência...

  • Agente de Servicio Al Cliente Bilingüe Home Office

    hace 5 meses

    México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Mazatlán, Sinaloa**: **Agente de Servicio al Cliente Bilingüe (100% Home Office) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una...

  • Customer Service Specialist I

    hace 5 meses

    México Resideo A tiempo completo

    Coordinate with a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer requests regarding order inquiry as to ship dates, problems, order changes, price lists, repairs, and RMA's. You will communicate with other departments such as Technical Support, Logistics,...

  • Guest Service Agent

    hace 2 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a Guest Service Agent to join our team at the JW Marriott Cancun Resort & Spa. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.**Key Responsibilities**Provide warm and welcoming service to guests, responding to...

  • Guest Service Agent

    hace 2 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    **Job Overview**As a Guest Service Agent with Marriott International, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of service quality.**Key Responsibilities**Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.Follow company policies and procedures to maintain a...

  • Service Desk Agent

    hace 5 meses

    Ciudad de México UST A tiempo completo

    **Service Desk Agent** **Associate I - Cloud Infrastructure Services **Who we are**: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is...

  • Guest Service Agent

    hace 2 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a Guest Service Agent to join our team at Marriott International, Inc. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess all guest check-ins by confirming reservations, assigning rooms, and issuing and...

  • Agente de Customer Service

    hace 5 meses

    México Marketing 4 Sunset Group A tiempo completo

    Marketing 4 Sunset Group es el Call Center de la cadena hotelera Sunset con mayor presencia en Cancún y la Riviera Maya. Somos una empresa líder en la venta de paquetes vacacionales vía telefónica a Estados Unidos y Canadá en inglés y español, formamos colaboradores profesionales con las habilidades necesarios para causar un impacto en nuestros...

  • Agente de Customer Service

    hace 5 meses

    México Marketing 4 Sunset Group A tiempo completo

    Marketing 4 Sunset Group es el Call Center de la cadena hotelera Sunset con mayor presencia en Cancún y la Riviera Maya. Somos una empresa líder en la venta de paquetes vacacionales vía telefónica a Estados Unidos y Canadá en inglés y español, formamos colaboradores profesionales con las habilidades necesarias para causar un impacto en nuestros...

  • Service Specialist I

    hace 5 meses

    México Halliburton A tiempo completo

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • Service Specialist I

    hace 5 meses

    México Halliburton A tiempo completo

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • Agente de Service Center

    hace 4 meses

    México BEST DAY TRAVEL GROUP A tiempo completo

    En el #EquipoDespegar somos un grupo de grandes profesionales dedicados a crear las mejores experiências para que los viajes enriquezcan la vida de las personas. Trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más. EquipoDespegar es crecer, desarrollarse, es proponerse un objetivo y no parar hasta alcanzarlo....

  • Field Service Technician I

    hace 2 semanas

    Ciudad de México, Ciudad de México Leidos A tiempo completo

    **Job Summary**Leidos is seeking a skilled Field Service Technician I to join our Security Enterprise Solutions (SES) Operation team. As a key member of our team, you will be responsible for performing customer support activities involving the installation, modification, and repair of complex equipment and systems.**Key Responsibilities**Conduct on-site...

  • Agente de Customer Service

    hace 5 meses

    México RCD Hotels A tiempo completo

    ¡Únete a Legendary Vacation Club! Tenemos una oportunidad para que te desarrolles con nosotros como Agente de Customer Service. Objetivo de la posición: Brindar asistencia inmediata a los socios por los distintos canales de contacto, dirigirlos, acompañarlos y/o canalizarlos con el área correspondiente de acuerdo con las dudas e inquietudes...

  • Agente Customer Service

    hace 5 meses

    Ciudad de México BOLERAMA COYOACÁN A tiempo completo

    Empresa con 46 años de experiência en el ramo del servicio y el entretenimiento, solicita colaborador(a) para integrarse a nuestro equipo de trabajo para continuar desarrollando los conocimientos y habilidades en la posición de: **AGENTE CUSTOMER SERVICE JR. (ENTRETENIMIENTO)** Actividades: Uso de redes sociales y herramientas de comunicación...