Reservations Agent

hace 7 meses

México Hilton A tiempo completo

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

**What will I be doing?**
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards

**What are we looking for?**
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a Reservations environment
- Tertiary qualifications, or other collegiate-level degree

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Agent, Reservations

    hace 5 meses

    México One&Only Mandarina A tiempo completo

    Agent, Reservations (11132) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Reservations Agent

    hace 1 mes

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    **Job Summary**As a Reservations Agent with Marriott International, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.We are seeking a detail-oriented and customer-focused individual to join our team, ensuring that guests receive exceptional service and support throughout their...

  • Reservations Agent

    hace 1 mes

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at JW Marriott Cancun Resort & Spa. As a key member of our front desk team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.Key ResponsibilitiesProcess all reservation requests,...

  • Clerk-reservations

    hace 5 meses

    México Marriott International, Inc A tiempo completo

    **Job Number** 24108895 **Job Category** Reservations **Location** Courtyard Mexico City Airport, Sinaloa 31, Penon de los Banos, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Agente de Reservaciones Grupos, Oficinas Regionales

    hace 6 meses

    México Playa Hotels & Resort A tiempo completo

    ¡Únete a nuestro equipo de Playa Hotels & Resorts como Agente de Reservaciones Grupos! En Playa Hotels & Resorts, nos enorgullece ser líderes en el sector hotelero y turístico. Estamos comprometidos en ofrecer a nuestros huéspedes experiências inolvidables en algunos de los destinos más hermosos y exóticos del mundo. Como Agente de Reservaciones...

  • Hotel Reception Agent

    hace 1 semana

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    **Job Overview:** We are seeking a highly skilled Hotel Reception Agent to join our team at Solaz a Luxury Collection Resort Los Cabos.**Salary:** Estimated $40,000 - $55,000 per year, based on experience and location.**Job Responsibilities:Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys.Manage all payment types,...

  • Front Desk Agent

    hace 2 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Front Desk Agent - JW Marriott Cancun Resort & SpaAbout the Job:We are seeking a Front Desk Agent to join our team at the JW Marriott Cancun Resort & Spa. As a Front Desk Agent, you will be responsible for providing exceptional guest service, processing reservations, and handling inquiries.Key Responsibilities:Process all reservation requests, changes, and...

  • Guest Service Agent

    hace 4 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled Guest Service Agent to join our team at Marriott International, Inc. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, verifying reservations and issuing room keys.Manage guest...

  • Agente de Reservaciones

    hace 5 meses

    México Marriott International, Inc A tiempo completo

    **Job Number** 23136892 **Job Category** Reservations **Location** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...

  • Front Desk Agent

    hace 1 mes

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled and dedicated Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, and your warm and welcoming demeanor will set the tone for their stay with us.Key Responsibilities:Process all guest check-ins by confirming reservations, assigning rooms, and issuing and...

  • Customer Service Agent

    hace 2 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    **Job Summary**As a Customer Service Agent at Marriott International, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable and enjoyable.**Key Responsibilities**• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.• Process all...

  • Agente De Reservaciones

    hace 1 mes

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    **Job Overview**As a Reservations Agent, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail. Your role will involve identifying guest reservation needs and determining the appropriate room type, verifying availability, and explaining guarantee, special rate, and cancellation policies to...

  • Agente de Reservaciones

    hace 6 meses

    México Marriott International, Inc A tiempo completo

    **Job Number** 23208656 **Job Category** Reservations **Location** Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...

  • Mai- Agente de Reservaciones

    hace 6 meses

    México Marriott International, Inc A tiempo completo

    **Job Number** 23143462 **Job Category** Reservations **Location** Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Agente de Reservaciones

    hace 6 meses

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23146650 **Job Category** Reservations **Location** The Ritz-Carlton Mexico City, Avenida Paseo de la Reforma 509, Mexico City, Distrito Federal, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Guest Service Agent

    hace 1 mes

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a Guest Service Agent to join our team at Marriott International, Inc. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess all guest check-ins by confirming reservations, assigning rooms, and issuing and...

  • Jw- Agente de Reservaciones

    hace 6 meses

    México Marriott International, Inc A tiempo completo

    **Job Number** 24087488 **Job Category** Reservations **Location** JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Customer Experience Agent

    hace 5 meses

    Ciudad de México AvantStay A tiempo completo

    **Who we are...** AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. **What we are looking for** As a Customer Experience Agent, you’ll...

  • Vacation Experience Coordinator

    hace 1 semana

    Ciudad de México, Ciudad de México Travel + Leisure Co. A tiempo completo

    Delivering Exceptional VacationsThe Travel + Leisure Co. mission is centered around putting the world on vacation. Our membership travel and vacation exchange brands, RCI, 7Across and Travel + Leisure GO, are driving innovation in the travel industry by creating new possibilities for millions of travelers worldwide.We are currently seeking a skilled...

  • Guest Experience Agent

    hace 2 semanas

    Ciudad de México, CDMX AvantStay A tiempo completo

    **Who we are...** AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. **What we are looking for** As a Guest Experience Agent, you’ll...