Reservations Agent

hace 1 mes


Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

**Job Summary**

As a Reservations Agent with Marriott International, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

We are seeking a detail-oriented and customer-focused individual to join our team, ensuring that guests receive exceptional service and support throughout their stay.

**Key Responsibilities**:

  1. Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  2. Determine the appropriate room type and rate for each guest, ensuring accurate and up-to-date information.
  3. Explain guarantee, special rate, and cancellation policies to callers, providing clear and concise information.
  4. Accommodate and document special requests, ensuring that each guest's needs are met.
  5. Provide accurate information about property facilities and services, as well as room accommodations.
  6. Follow sales techniques to maximize revenue and ensure a positive guest experience.
  7. Input and access data in our reservation system, maintaining accurate and up-to-date records.
  8. Indicate special room reservation types by inputting the correct code and rate into the system.
  9. Follow proper escalation procedures when addressing guest concerns, providing a resolution in a timely and professional manner.

**Requirements**

To be successful in this role, you will need:

  1. A high school diploma or equivalent.
  2. Excellent communication and interpersonal skills.
  3. The ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  4. A strong attention to detail and ability to maintain accurate records.
  5. The ability to work a flexible schedule, including evenings and weekends.

**What We Offer**

As a Reservations Agent with Marriott International, you will enjoy a range of benefits, including:

  1. A competitive salary and benefits package.
  2. Opportunities for career growth and development.
  3. A dynamic and supportive work environment.
  4. The chance to work with a global brand and make a real difference in the lives of our guests.

Marriott International is an equal opportunity employer, committed to diversity and inclusion in the workplace.


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