Reservations Agent
hace 1 mes
**Job Summary**
As a Reservations Agent with Marriott International, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.
We are seeking a detail-oriented and customer-focused individual to join our team, ensuring that guests receive exceptional service and support throughout their stay.
**Key Responsibilities**:
- Process all reservation requests, changes, and cancellations in a timely and efficient manner.
- Determine the appropriate room type and rate for each guest, ensuring accurate and up-to-date information.
- Explain guarantee, special rate, and cancellation policies to callers, providing clear and concise information.
- Accommodate and document special requests, ensuring that each guest's needs are met.
- Provide accurate information about property facilities and services, as well as room accommodations.
- Follow sales techniques to maximize revenue and ensure a positive guest experience.
- Input and access data in our reservation system, maintaining accurate and up-to-date records.
- Indicate special room reservation types by inputting the correct code and rate into the system.
- Follow proper escalation procedures when addressing guest concerns, providing a resolution in a timely and professional manner.
**Requirements**
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Excellent communication and interpersonal skills.
- The ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A strong attention to detail and ability to maintain accurate records.
- The ability to work a flexible schedule, including evenings and weekends.
**What We Offer**
As a Reservations Agent with Marriott International, you will enjoy a range of benefits, including:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- The chance to work with a global brand and make a real difference in the lives of our guests.
Marriott International is an equal opportunity employer, committed to diversity and inclusion in the workplace.
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