Manager Customer Experience

hace 3 semanas


Tlahuac, México GREEN CONCEPT A tiempo completo

Empresa internacional especializada en mejorar la Experiência del Cliente (CX) solicita:
**MANAGER CUSTOMER EXPERIENCE**

**Requisitos**:
Licenciatura en Administración, Marketing, Economía, Actuario/ao Ingeniería.

Idealmente con Maestría en Marketing y/o MBA.

Excelente habilidades de escritura y presentación en público

Dominio de inglés.

Gran capacidad de análisis y de aportar soluciones

**Dominio de metodologías de customer journey mapping, customer persona, planes de mejora CX, Planes estratégicos CX y herramientas cualitativas y cuantitativas de análisis**

**Responsabilidades**:
Liderar proyectos asignados

Planificar y organizar la actividad del equipo de consultores a su cargo con el objeto de asegurar el alineamiento de las personas con la estrategia de la compañía

Lograr una ejecución de calidad de los proyectos, que estos cumplan los objetivos que buscan nuestros clientes

Supervisar los resultados, plazos, su evolución mensual, revisar las estimaciones del Plan e informar sobre el nível de cumplimiento.

**Ofrecemos**:
Horario: Lunes a Jueves de 9:00 a 6:00 y Viernes de 9:00 a 3:00 Sa

Sueldo: $40,000 a $50,000 brutos (PL)

Zona: Santa Fe

Tipo de puesto: Tiempo completo

Sueldo: $40,000.00 - $50,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Lugar de trabajo: Empleo presencial



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