Bilingual Customer Service Representative
hace 2 semanas
We are seeking a highly skilled and motivated Bilingual Contact Center Representative to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for providing world-class customer service via inbound and outbound calls, resolving last mile delivery logistics problems, and ensuring customer satisfaction throughout the logistics journey.
Key Responsibilities:- Provide exceptional customer service via phone, email, and chat
- Resolve complex customer issues related to last mile delivery logistics
- Coordinate communication between customers, delivery teams, stores, and warehouses
- Meet customer service KPIs targets
- Demonstrate loyalty to Maersk's Core Values and Character
- English language proficiency (C1 level required)
- High School Diploma or equivalent (Bachelor's degree preferred)
- Minimum 2 years of contact center experience (retail industry knowledge a plus)
- Customer service and/or direct call handling experience
- Last mile logistics and/or transportation industry knowledge preferred
- Excellent MS Office proficiency (Excel, Word, and Outlook)
- Sel-motivated and independent work style
- Ability to work successfully across organizational lines
- Good verbal, written, and presentation skills
- Ability to communicate efficiently and provide precise details
- Organizational and time management skills (multi-tasking and prioritizing)
Maersk is a global leader in transportation services, operating in 130 countries and employing around 70,000 people. We are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regards to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
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