Customer Care/tech Support

hace 7 días


Monterrey, México Conduent A tiempo completo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
- Customer Care/Tech support
- Evalúa llamadas para dar servicio de inmediato, ser transferidas o requerir seguimiento para resolución del cliente.
Identifica las necesidades del cliente refiriéndose a las notas del caso y examinando cada caso como un caso específico.
Realiza actividades rutinarias del centro de llamadas relacionadas con productos y servicios comerciales.
Utiliza guiones estándar y pautas establecidas mientras está bajo supervisión para cumplir con los SLA.
Brinda a los clientes información especializada.
Se comunica de manera cálida y empática.
Reúne toda la información necesaria para actualizar la base de datos.
Escala los problemas a los níveles superiores, en función de las quejas o inquietudes.
Explicar las políticas de la empresa a los clientes.
Responsable de la resolución integral de los problemas de los clientes.
Realiza otras tareas que se le asignen.
Cumple con todas las políticas y normas.

Requerimientos:

- Ingles Conversacional
- Manejo de PC
- Experiência en servicio al cliente
- Experiência en soporte técnico (deseable)
- Disponibilidad de horario
- Horarios:

- Lunes a Viernes de 6am - 8 pm
- Descansos en Sabado y Domingo
- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._



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