S/e/se IT Service Delivery

hace 2 semanas


Hermosillo, México Leoni A tiempo completo

A global manufacturing company is looking for an experienced Systems Engineer to join our team at Hermosillo Plant, supporting multiple locations, globally. We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation. We are looking for people who bring commitment and a sense of team spirit to every challenge they take on. You will be the primary contact for resolving operational problems within an enterprise network environment, while assuring the highest level of customer support and system reliability.

**IT Service Delivery**

Your Tasks/ Responsibilities:

- Represents project stakeholders throughout planning, development, and release processes
- Owns the relationship with project stakeholders to identify, model, and document business, process,

and data requirements
- Works with Platform Support Team to develop release estimates
- Supports Platform Support Team in understanding business and test requirements
- Translates technical complexities to project stakeholders, ensuring understanding of design decisions
- Performs routine maintenance to include performance monitoring and error identification/ remediation
- Manages Update Set creation and migration 9. Schedules and verifies instance clones
- Leads ServiceNow releases upgrade planning and execution
- Manages Instance Security, User/Group Access/Access Control Lists

IT Service Delivery

MX-SON-Hermosillo - HER00007Q

Your Profile:

- Bachelor’s degree of Information System Management or related
- At least 5 years of IT support and service delivery experience.
- Strong skills in the use of Service Management tools
- Strong technical foundation and knowledge of the ServiceNow platform
- ITIL Framework, ITIL V3 strongly preferred
- Proficient analysis skill and capability to identify downstream implications
- Exceptional communication skills
- The ability to develop and forge strong relationships and build consensus among competing

stakeholders
- Excellent communication skill in English (Both Written and Verbal)

**LEONI **Hermosillo
People of all genders are always meant equally; For linguistic simplification and better readability, only the masculine form is used in the text.

Next steps?
We are looking forward to meet you.


  • S-E-SE IT Operations

    Encontrado en: Talent MX C2 - hace 2 semanas


    Hermosillo, México LEONI A tiempo completo

    A global manufacturing company is looking for a Service Desk Agent to join our team, located in Hermosillo, Mexico. We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation We are looking for people who bring commitment and a sense of team spirit to every challenge they take on.  IT Operations...


  • Hermosillo, México TE Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...


  • Hermosillo, México TE Connectivity A tiempo completo

    This position’s primary responsibility is for Customer Service through supporting users IT requirements. Other responsibilities include incident support, troubleshooting problems according to TEIS policies, processes, and procedures. - General Activities: - Supports hardware installation and configuration and ongoing maintenance of the computer. - May...

  • it operations analyst ii

    Encontrado en: beBee jobs MX - hace 1 semana


    Hermosillo, Sonora, México TE Connectivity A tiempo completo

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewThis position's primary responsibility is for Customer Service through supporting users IT requirements. Other responsibilities include incident support, troubleshooting problems according to...

  • IT Support Analyst

    hace 2 semanas


    Hermosillo, México Intugo A tiempo completo

    **Description** **DESCRIPTION** The IT Support Analyst’s role is to elevate end-user support services and guide the IT Support Analyst(s) in maintaining and improving the users’ productivity while providing the customers with a good experience when they request assistance. This includes leading the team in analyzing and resolving end-user hardware and...


  • Hermosillo, México TE Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • IT Operations Expert

    hace 6 horas


    Hermosillo, México Leoni A tiempo completo

    A global manufacturing company is looking for an experienced Incident Manager to join our team at our facility located in Hermosillo Mexico, supporting multiple locations. We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation. We are looking for people who bring commitment and a sense of team...

  • IT Jedi

    hace 6 días


    Hermosillo, México Encora A tiempo completo

    Encora is a global digital engineering organization headquartered in Arizona, US, with offices in US, Costa Rica, Mexico, India, Singapore, Malaysia, Philippines, Peru, Colombia, Bolivia with 9900+ dedicated team and growing. **Role and Responsibilities**: - Service requests response, incident reports through Service Desk system. - Configuration and...


  • Hermosillo, México TE Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • IT Help Desk

    hace 1 día


    Hermosillo, México Support Services Group A tiempo completo

    **ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other assignments, projects, and duties may be required**: - User account management - Troubleshoots and supports all network laptops/computers. - Understanding of IT principles and ability to communicate technical concepts effectively to a varied audience. - Assists in the set-up, maintenance,...

  • IT Operations Expert

    hace 3 días


    Hermosillo, México Leoni A tiempo completo

    A global manufacturing company is looking for an experienced Systems Engineer to join our team at Hermosillo Plant, supporting multiple locations, globally. We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation. We are looking for people who bring commitment and a sense of team spirit to every...

  • Guest Service Expert

    hace 7 días


    Hermosillo, México Marriott International, Inc A tiempo completo

    **Job Number** 23003229 **Job Category** Food and Beverage & Culinary **Location** Courtyard Hermosillo, Periferico Oriente 1274, Hermosillo, Sonora, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they...

  • Guest Service Expert

    hace 6 días


    Hermosillo, México Marriott International, Inc A tiempo completo

    **Job Number** 23113778 **Job Category** Food and Beverage & Culinary **Location** Courtyard Hermosillo, Periferico Oriente 1274, Hermosillo, Sonora, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they...

  • IT Support Specialist

    hace 1 semana


    Hermosillo, México Intugo A tiempo completo

    We are looking for the best IT Support agents to join a growing team in the telecommunications industry. Some of the essential duties include: - Review order package, all required documentation and applicable information to confirm is available for implementation. - Attend call(s) with the customer as coordinated by the Project Manager for information...


  • Hermosillo, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Hermosillo, Sonora**: Oportunidad de crecimiento, atractivas comisiones y gran ambiente de trabajo; somos Consultoría e integradora de soluciones de TI con más de 20 años en el mercado con 5 divisiones de servicio, te invitamos a integrarte como técnico de soporte en sitio o instaladores de cableado para...


  • Hermosillo, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Hermosillo, Sonora**: Oportunidad de crecimiento, atractivas comisiones y gran ambiente de trabajo; somos Consultoría e integradora de soluciones de TI con más de 20 años en el mercado con 5 divisiones de servicio, te invitamos a integrarte como técnico de soporte en sitio o instaladores de cableado para...


  • Hermosillo, México BrightDrop Virtual Assistants, LLC A tiempo completo

    We are currently hiring new team members in Mexico for a customer service solution for Auto Dealerships in the United States. We currently have 30+ agents working from home for them, so we know it's a very stable position. Our client provides customer retention solutions for the automobile industry including Manufacturers and dealerships in the US. Some of...


  • Hermosillo, México 3r A tiempo completo

    **Vacante para la empresa 3r en Guerrero -Hermosillo, Sonora**: CONTRATACION INMEDIATA **Actividad**: Atender llamadas de clientes que requieran algún tipo de asistencia vehicular, a través de una atención personalizada y logrando una experiência excepcional en cada llamada. Pago semanal **$4000** APOYO DE TRANSPORTE COMEDOR PRESTACIONES DE...


  • Hermosillo, México TE Connectivity A tiempo completo

    TE Connectivity's Strategic Sourcing Teams develop and implement multi-year strategies for assigned commodities, suppliers and parts/services to achieve established goals in supplier quality, delivery, price and service. They align strategy and execution with cross-functional partners such as engineering, manufacturing, product management and functional...


  • Hermosillo, México Reclutamiento it A tiempo completo

    Oportunidad de crecimiento, atractivas comisiones y gran ambiente de trabajo; somos Consultoría e integradora de soluciones de TI con más de 20 años en el mercado con 5 divisiones de servicio, te invitamos a integrarte como técnico de soporte en sitio o instaladores de cableado para atención a proyectos con mucha capacitación. Excelente ambiente de...