Customer Support Advocate for Strategic Accounts

hace 1 semana


Zapopan, Jalisco, México Oracle A tiempo completo

Overview

As a member of the Oracle Support organization, you will play a critical role in delivering exceptional support services to our customers.

Key Responsibilities

  • Resolve post-sales customer inquiries via phone and electronic means.
  • Provide technical guidance and troubleshooting assistance for Electronic Support Services.
  • Serve as a primary point of contact for customers, facilitating relationships with Oracle employees and providing advice on diverse customer situations.

Job Requirements

  • Prioritize and manage multiple customer issues simultaneously.
  • Develop strong relationships with internal stakeholders to ensure seamless support delivery.
  • Analyze and resolve complex technical and non-technical customer issues.

Benefits

You will have the opportunity to work with a dynamic team, develop your skills and expertise, and make a meaningful impact on our customers' experiences. In return, we offer a competitive salary range of $65,000 - $90,000 per year, depending on location and experience.

About Oracle

Oracle is a leading provider of enterprise software solutions, committed to empowering businesses to succeed in a rapidly changing world.



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