Cloud Infrastructure and DevOps Help Desk Specialist
hace 5 meses
**Company Overview**:
**Position Overview**:
We are seeking a dedicated and knowledgeable Cloud Infrastructure and DevOps Help Desk Specialist to join our team. This role is crucial in supporting our cloud-based services and internal development operations, providing both in-depth technical assistance and high-level customer service.
This is a full-time fully remote position for Latin American-based applicants within +/- 2 hours of Eastern Standard Time Zones (NYC). Resume must demonstrate professional English ability.
**Responsibilities**:
- Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
- Escalate unresolved issues to appropriate internal teams, possibly including cloud architects and senior DevOps engineers.
- Document incident resolutions and maintain a knowledge database for problem management.
- Collaborate with IT and cloud project teams to understand and support new deployments and service offerings.
- Educate end-users and internal teams on new cloud technologies and DevOps tools.
- Monitor cloud environments and automated processes, and report on their status and efficiency.
- Implement minor updates to cloud configurations and scripts under the guidance of senior staff.
- Assist in the creation of system documentation and user manuals.
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a technical help desk or support role, ideally with a focus on cloud services (AWS, Azure, Google Cloud) and DevOps tools (Kubernetes, Docker, CI/CD pipelines).
- Strong understanding of networking concepts, operating systems (Linux, Windows), and database systems.
- Excellent problem-solving skills and the ability to diagnose and troubleshoot technical issues.
**Preferred skills**:
- Familiarity with scripting languages such as Python, Bash, or PowerShell.
- Exceptional communication and customer service skills, with an ability to provide step-by-step technical help both written and verbally.
- Certifications such as AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals, or CompTIA Cloud+ are highly desirable.
**Benefits**:
- Fully remote
- Flexible Schedule
- Unlimited Paid Time Off (PTO)
- Paid parental/bereavement leave
- Worldwide recognized clients to build skills for an excellent resume
- Top-notch team to learn and grow with
**Salary**:$5,187.50 to $5,395.83 (monthly salary range)
Background checks may be required for certain positions/projects.
Blue Orange Digital is an equal opportunity employer.
-
DevOps/sysadmin
hace 5 meses
Tlahuac, México NTT DATA A tiempo completo**Req ID**: 285765 We are currently seeking a DevOps/SysAdmin to join our team in Mexico City, México (MX-MEX), Mexico (MX). **Once You Are Here, You Will**: - Implement security best practices throughout the development and deployment lifecycle, including vulnerability scanning, access control, and encryption. - Collaborate with development teams to...
-
Administrativo Help Desk
hace 6 meses
Tlahuac, México HAD A tiempo completo**Vacante para la empresa HAD en Col. Insurgentes Mixcoac -Benito Juárez, Ciudad de México**: Empresa 100%Mexicana dedidada a la Tecnología busca para sus oficinas ubicadas en Insurgentes Mixcoac Lider Administrativo Help Desk **Requisitos**: Estudios relacionados con TI, tutilado (a) Experiênciaen Mesas de Ayuda o Help Desk como Coordinador o...
-
Encargado Help Desk
hace 5 meses
Tlahuac, México HAD A tiempo completo**Vacante para la empresa HAD en Insurgentes Mixcoac -Benito Juárez, Ciudad de México**: Empresa 100%Mexicana dedidada a la Tecnología busca para sus oficinas ubicadas en Insurgentes Mixcoac Lider Administrativo Help Desk **Requisitos**: Estudios relacionados con sistemas ,TI, tutilado (a) Experiência en Mesas de Ayuda o Help Desk de **Impresoras,...
-
Customer Support Experience
hace 5 meses
Tlahuac, México SA technologies inc A tiempo completoNote: _We need expertise in one of the tools_: _**Tableau, Qlik, Power BI, Thoughtspot, Sigma Computing, SiSense, Looker, Alteryx, Dataiku, DataRobot, Trifacta, Alation, Incorta, Zoomdata, OBIEE, Birst, GoodData, Cognos, Business Objects**_ Come and be a core part of a rapidly growing startup in the Analytics / Business Intelligence domain. We’re looking...
-
Help Desk
hace 5 meses
Tlahuac, México Factor Uno A tiempo completo**HELP DESK** - **Requisitos**:_ - Carreras a fines: Informática, Ing. en sistemas, tecnología de información. - **Experiência mínima requerida**:_ - 2 a 4 años en mesa de ayuda - 2 a 4 años en Servicio al Cliente - Solución de problemas dentro de la parte de sistemas de hardware, impresoras, escáneres y otros dispositivos periféricos. -...
-
Help Desk
hace 6 meses
Tlahuac, México TechTrex Inc.KioSoft Technologies LLC A tiempo completoKioSoft Technologies LLC (“KioSoft”) is a growing hardware and software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide. We are looking to hire 2-3 Help Desk Technicians at our...
-
Help Desk
hace 5 meses
Tlahuac, México TechTrex Inc.KioSoft Technologies LLC A tiempo completoKioSoft Technologies LLC (“KioSoft”) is a growing hardware and software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide. We are looking to hire 2-3 Help Desk Technicians at our...
-
Sr DevOps/sre
hace 6 meses
Tlahuac, México Encora A tiempo completo**About the Role**: As a DevOps Engineer you will be a critical driver of our mission to build and maintain a scalable, secure, and efficient infrastructure. You will play a pivotal role in implementing deployment pipelines, optimizing architecture, and ensuring the resilience and security of our systems. **Who You Are**: - **Impact-driven**: - You live...
-
Cloud Support Engineer Ii
hace 5 meses
Tlahuac, México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoMinimum of 3+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience. - Experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching,...
-
Analista Help Desk
hace 5 meses
Tlahuac, México Sermicro México A tiempo completoProporcionar soporte de primer nível a usuarios internos y externos, garantizando un servicio personalizado de forma proactiva a los clientes. **Responsabilidades**: Proporcionar un soporte de primera línea a los usuarios que se enfrentan a problemas de software y hardware. Proporcionar y ofrecer las adecuadas soluciones a los problemas de software y...
-
Help Desk Jr Bilingüe
hace 5 meses
Tlahuac, México Towa A tiempo completo**Help Desk Jr Bilingüe**: En nuestra empresa, líder en el sector tecnológico, estamos en búsqueda de un **Help Desk Jr Bilingüe** apasionado por brindar soporte técnico de alta calidad. Si tienes habilidades para resolver problemas técnicos y deseas iniciar tu carrera en un entorno dinámico y desafiante, esta oportunidad es para...
-
Service Desk and Support Manager
hace 5 meses
Tlahuac, México PPG A tiempo completoAs a Service desk and support manager, you will form part of the Service Management track within the IT function. You will help support business-wide and IT objectives using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team...
-
Desarrollador DevOps
hace 5 meses
Tlahuac, México Capgemini A tiempo completo**RH**:Alexander González **Location**:CDMX **Industry - Sector**:Finance **What you’ll do?** - Collaborate closely with development and operations teams to implement continuous integration and continuous delivery practices CI CD - Automate development, testing and deployment processes to improve software efficiency and quality - Design, implement and...
-
Supervisor Help Desk
hace 5 meses
Tlahuac, México Price Shoes A tiempo completoJefe de help desk Misión del puesto: Coordinar la recuperación de la cartera de cuentas de mora temprana de acuerdo a las necesidades de recuperación de cada tienda para lograr el saneamiento de la cartera y mantener la rentabilidad del negocio. ¿Cuáles serán tus funciones principales? - Operar la mesa de servicios, como el acceso único centralizado...
-
Help Desk Tecnológico
hace 5 meses
Tlahuac, México Anemex A tiempo completoEstamos buscando un(a) profesional altamente capacitado(a) y orientado(a) al cliente para unirse a nuestro equipo como Especialista en Help Desk Tecnológico. En este rol, serás responsable de brindar asesoría técnica y soporte a nuestros usuarios en el uso de dispositivos móviles y equipos de cómputo de escritorio, garantizando una experiência...
-
Aws DevOps
hace 5 meses
Tlahuac, México Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...
-
Senior Manager, Software Engineering, DevOps
hace 5 meses
Tlahuac, México Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Manager, Software Engineering, DevOps Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of...
-
Manager Help Desk IT Security
hace 5 meses
Tlahuac, México Sit Digital México A tiempo completoSomos **Sit Digital**, una compañía especializada en transformación digital e innovación. Buscamos un **Manager Help Desk IT Security **con experiência en supervisar y dirigir al equipo de asistencia para garantizar la prestación eficaz del soporte técnico a usuarios finales, para laborar en importante empresa bancaria, modalidad de **trabajo...
-
Senior DevOps Engineer
hace 5 meses
Tlahuac, México Sofvio A tiempo completoWe're helping one of our clients, **Web Shop Manager**, hire for a **Senior DevOps Engineer.** “Empowering eCommerce success globally with advanced product data expertise and superior customer experience!” Compensation**:To be agreed upon.** Location**:Remote (for Argentina, Mexico, Brazil, and Colombia residents).** Skills**:Proficient in machine...
-
Ejecutivo de Help Desk
hace 5 meses
Tlahuac, México Japay S.A. DE C.V. A tiempo completoJAPAY, empresa mexicana con más de 45 años de experiência en la comercialización de equipo de tecnología de punta. Solicita: EJECUTVO HELP DESK (Soporte Primer Nível) **Requisitos**: Estudios: Computación, Informática, Electromecánica o afín Experiência: Mínima de 1 año brindando soporte telefónico, levantamiento de reportes,...