Customer Service Specialist
hace 5 meses
Empresa mexicana dedicada a brindar servicios de almacenaje, logística, manufactura, embalaje. Solicita Customer Service
**Responsabilidades**:
- Encuestas de satisfacción a clientes
- Encuestas de entrada y salida de clientes a las diferentes unidades de negocio
- Reportes semanales de hallazgos de las encuestas de satisfacción
- Creación de planes de acción
- Entrega de informes en juntas semanales
- Analiza, diseña, mejora y propone herramientas de evaluación de satisfacción
- Creación de mejoras alternativas que permitan medir la satisfacción del cliente
- Auditar periódicamente al customer journey de las diferentes unidades de negocio
- Proponer mejoras derivadas de la interacción con los clientes en conjunto con los lideres de negocio
**Requisitos**:
- Licenciatura en administración o a fin
- 2 años de experiência en puesto similar
- Ingles 80%
**Competencias**:
- Comunicación efectiva
- Habilidad en relaciones publicas
- Gestión de proyectos
- Enfoque al cliente
- Trabajo en equipo
- Análisis y resoluciones de conflictos
**Ofrecemos**:
- Contratación directa con la empresa
- Prestaciones de ley
- Caja de ahorro
- Seguro de vida
- Seguro de gastos funerarios
- Sueldo competitivo
Tipo de puesto: Tiempo completo
Salario: $1.00 - $2.00 al mes
Horario:
- Lunes a viernes
Prestaciones:
- Caja de ahorro
- Seguro de vida
- Uniformes gratuitos
- Vales de despensa
Tipos de compensaciones:
- Bono de asistencia
- Bono de puntualidad
Idioma:
- Inglés (Deseable)
Lugar de trabajo: In person
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