Customer Service Specialist

hace 5 meses


Mexicali, México SDL GROUP A tiempo completo

Empresa mexicana dedicada a brindar servicios de almacenaje, logística, manufactura, embalaje. Solicita Customer Service

**Responsabilidades**:

- Encuestas de satisfacción a clientes
- Encuestas de entrada y salida de clientes a las diferentes unidades de negocio
- Reportes semanales de hallazgos de las encuestas de satisfacción
- Creación de planes de acción
- Entrega de informes en juntas semanales
- Analiza, diseña, mejora y propone herramientas de evaluación de satisfacción
- Creación de mejoras alternativas que permitan medir la satisfacción del cliente
- Auditar periódicamente al customer journey de las diferentes unidades de negocio
- Proponer mejoras derivadas de la interacción con los clientes en conjunto con los lideres de negocio

**Requisitos**:

- Licenciatura en administración o a fin
- 2 años de experiência en puesto similar
- Ingles 80%

**Competencias**:

- Comunicación efectiva
- Habilidad en relaciones publicas
- Gestión de proyectos
- Enfoque al cliente
- Trabajo en equipo
- Análisis y resoluciones de conflictos

**Ofrecemos**:

- Contratación directa con la empresa
- Prestaciones de ley
- Caja de ahorro
- Seguro de vida
- Seguro de gastos funerarios
- Sueldo competitivo

Tipo de puesto: Tiempo completo

Salario: $1.00 - $2.00 al mes

Horario:

- Lunes a viernes

Prestaciones:

- Caja de ahorro
- Seguro de vida
- Uniformes gratuitos
- Vales de despensa

Tipos de compensaciones:

- Bono de asistencia
- Bono de puntualidad

Idioma:

- Inglés (Deseable)

Lugar de trabajo: In person



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