Customer Service Ambassador

hace 5 días


Mexicali, Baja California, México Equivity A tiempo completo

Are you passionate about delivering exceptional customer experiences?

About the Role

We are seeking a skilled and dedicated Customer Service Representative to join our team at Equivity. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients through various channels.

Responsibilities:
  • Contact Center Expertise: You will engage directly with American clients to resolve their queries, provide solutions, and ensure their satisfaction.
  • Issue Resolution Specialist: Assist clients in resolving their immediate concerns and issues.
  • Campaign Support: Contribute to the growth of our clientele by handling inbound calls and leveraging technological platforms to deliver exceptional support.
Requirements
  • Passionate About Customer Service: A genuine passion for delivering exceptional customer experiences is essential.
  • Call Center Experience: Previous experience in a call center environment is preferred.
  • Language Proficiency: 90% proficiency in written and spoken English is required.
  • Technical Skills: Familiarity with Microsoft Office Suite is necessary.
  • Availability: Flexibility to work shifts, including weekdays from 6:00 am to 3:00 pm.
What We Offer
  • Competitive Salary: $13,000 - $17,000 pesos per month.
  • Bonuses and Incentives: Opportunities for bonuses and incentives based on outstanding performance.
  • Progressive Company Culture: A dynamic and supportive work environment where your ideas and contributions are valued.


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