Lead Customer Trust Analyst

hace 3 meses

Juárez CDMX, México Thomson Reuters A tiempo completo

**Lead Customer Trust Analyst - Premier Customer Program (MEX)**

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you

Join our team The Customer Trust team within ISRM performs a key role in responding to all Information Security customer requests. This position will be responsible for engaging and supporting the information security and compliance requirements of our top-tier customers.

**About the Role**

In this opportunity as a **Lead Customer Trust Analyst - Premier Customer Program**,** you will:

- Build, support, and drive the expansion of the Customer Trust program for Premier Customers and top-tier legal firm clients.
- Proactively reach out to customers and make key security information available directly to Premier and top-tier customers.
- Provide support, guidance, and leadership for the execution of work related to engagements with Premier Customers.
- Act as an initial point of escalation for top customers.
- Collaborate with domain experts, peers and partners; and business or technology leaders across the Thomson Reuters enterprise.
- Track, verify, and collect data for reporting and metrics purposes.
- Report back to the business on the current state and identify control gaps impacting relationships with clients.
- Review and approve responses completed by others to ensure quality and continuity of responses going to Premier Customers.
- Provide key leadership for the execution of customer security audits to support customer requests and remediation of open customer findings.
- Report on status of initiatives to all levels in the organization.
- Participate as a member of the Information Customer Trust tier 2 team, mentor junior team members, and serve as a point of escalation.
- Contribute to and achieve business and departmental goals and objectives.
- Deliver processes and services consistently and accurately.

**About You**

You’re a fit for the role if your background includes:

- Bachelor's degree in STEM related area
- Holds or is able to attain industry-related certifications such as: GSEC, CISSP, CISA, CISM, ITIL
- Broad understanding of Information Security concepts both technical and compliance.
- Ability to identify security and business risks effectively to lead customer engagements.
- Excellent customer management skills and experience engaging with customers on security compliance topics and serving to meet customer objectives.
- Possess' strong verbal & written communication skills.
- Ability to articulate security topics with expertise and poise to both technical and non-technical audiences.
- Able to effectively interact with both technical and business stakeholders.
- Able to work effectively at all levels of an organization with the ability to communicate design rationale and influence others to move toward consensus.
- Strong critical thinking and group facilitation skills.
- Works with urgency and keen awareness of customer needs.
- Working knowledge of one or more of the following NIST, SOC2, ISO 27000, FISMA, IT UCF, risk assessment methodologies, Shared Assessments, CMMI, ITIL practices, and GRC.
- Experience working in a customer facing role that is focused on security.
- Some experience with developing security standards and educational training.
- Experience in working in security consulting.

**To apply, please upload your updated resume in English.***

**Location: CDMX**

**#LI-ZM1**:
**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
- ** Purpose-Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should

  • Lead Technical Business Analyst

    hace 2 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Lead Technical Business Analyst** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! We are looking for an experienced Lead Technical Business Analyst to partner closely with the Product Management team to migrate Thomson Reuters’...

  • Associate Customer Success Executive

    hace 2 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...

  • Associate Customer Success Executive

    hace 2 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...

  • Lead Customer Technical Services Analyst

    hace 2 meses

    Ciudad de México, CDMX Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Product Marketing Analyst

    hace 2 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Product Marketing Analyst** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you. Join our team! The Product Marketing Analyst will work with data from a variety of quantitative and qualitative sources to support business decisions....

  • Senior Technical Support Analyst

    hace 4 días

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Sr **Technical Support Analyst** Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world - class company that is market-leading for both content and technology? If yes, we are looking for you! Our Service Management function is transforming into a truly global, data and standards-driven organization,...

  • Senior Travel and Expense Analyst

    hace 2 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Senior Travel and Expense Analyst** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! The **Sr. Travel and Expense Analyst**, monitor travel expenses and identify cost-saving opportunities, ensure compliance with...

  • Application Support Analyst

    hace 1 mes

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Application Support Analyst** Are you ready to work with high profile customers, technical support, and product development teams to bring deep knowledge and excellence in customer service for our IDT operation, having high service capabilities and technical expertise? **About the Role** In this opportunity as an **Application Support Analyst**, you...

  • Business Operations Senior Analyst

    hace 3 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Business Operations Senior Analyst**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! The Senior Analyst Partnership Commercial Strategy and Business Ops is responsible for supporting global, regional, and functional...

  • Application Support Analyst

    hace 3 semanas

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    Thomson Reuters is a leading provider of innovative collaboration and publishing software, serving large international clients in the legal, banking, and corporate sectors. We are at the forefront of cloud-based enterprise collaboration and digital content management software. As an Application Support Analyst, you will be integral in providing high-level...

  • Associate Customer Success Executive

    hace 2 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team to lead renewal and simple upsell sales motions for existing accounts and driving retention during the renewal window. **About...

  • Customer Data Analyst

    hace 4 semanas

    Juárez, Chihuahua, México HARMAN International A tiempo completo

    About the RoleHARMAN International is seeking a highly skilled and experienced professional to join our team as a Customer Data Analyst. In this role, you will be responsible for analyzing and interpreting customer data to inform business decisions and drive growth.Key ResponsibilitiesAnalyze customer data to identify trends and patternsDevelop and maintain...

  • Customer Data Analyst

    hace 1 mes

    Juárez, Chihuahua, México HARMAN International A tiempo completo

    About the RoleHARMAN International is seeking a highly skilled Customer Data Analyst to join our team. As a key member of our operations team, you will be responsible for analyzing customer data to optimize inventory levels, improve supply chain efficiency, and enhance customer satisfaction.Key ResponsibilitiesAnalyze customer demand and inventory levels to...

  • Customer Service Analyst 1

    hace 2 meses

    Ciudad de México, CDMX Citi A tiempo completo

    The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...

  • Application Support Analyst

    hace 2 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Application Support Analyst - Informatica & DSX** Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world - class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team in Mexico Ctiy, and be part of our Service Management team. Thomson Reuters...

  • Account Executive

    hace 2 meses

    06600, Juárez, CDMX, México SUSE A tiempo completo

    About Us **Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.** SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical...

  • Customer Success Manager

    hace 2 meses

    Ciudad de México, CDMX Teradata A tiempo completo

    Our Company At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The...

  • Senior Customer Supply Chain Analyst

    hace 2 semanas

    Juárez, Chihuahua, México HARMAN International A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Customer Supply Chain Analyst to join our team at HARMAN International. As a key member of our supply chain function, you will be responsible for analyzing customer demand and ensuring that our production plans meet our customers' needs.Key ResponsibilitiesMake daily analysis of Finished Goods inventory...

  • Pre-sales Operations Analyst

    hace 2 meses

    Ciudad de México, CDMX Incode Technologies A tiempo completo

    **POWER A WORLD OF TRUST** Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government,...

  • Lead Pricing and Packaging Analyst

    hace 1 mes

    Ciudad de México, CDMX Zendesk A tiempo completo

    Job Description As a member of Zendesk's Pricing and Packaging Team, the lead analyst plays a key role in shaping Zendesk’s monetization strategy. Reporting to the Senior Director of Pricing and Packaging and working closely with key stakeholders this is a highly visible role with excellent growth potential. The lead pricing and packaging analyst will...