Application Support

hace 4 meses


Desde casa, México STEFANINI LATAM A tiempo completo

Sé parte de Stefanini

En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

**Responsabilidades y atribuciones**
**Responsabilidades**:

- Proporcionar soporte técnico y asistencia para la resolución de problemas a sistemas productivos
- Identificar y resolver errores y problemas de sistemas productivos.
- Ayudar en las pruebas e implementación de actualizaciones y mejoras de software.
- Documentar y mantener tickets de soporte, incluidas descripciones detalladas de problemas y resoluciones.
- Capacitar a los usuarios finales sobre el uso y la funcionalidad adecuados de nuestras aplicaciones.
- Manténgase actualizado con las últimas tendencias y tecnologías de la industria relacionadas con el soporte de aplicaciones.

**Requisitos y calificaciones**

**Requisitos**:

- Experiência comprobada en soporte de aplicaciones o una función de soporte técnico similar.
- Fuerte conocimiento de aplicaciones de software y técnicas de resolución de problemas.
- Familiaridad con SQL y gestión de bases de datos.
- Excelentes habilidades de comunicación y resolución de problemas.
- Capacidad para trabajar de forma independiente y como parte de un equipo.
- Orientado a los detalles y muy organizado.
- Capacidad para priorizar y gestionar múltiples tareas simultáneamente.

**Informaciones adicionales**
Perfil Open
- Plataforma WAS
- Manejo de servicios Json REST
- Plataforma IHS
- Plataforma OHS
- Java WEB
- Oracle.
- Herramientas: CI/CD, RLM, Jenkis, Blackduck, Checkmarks

Nota para ambos perfiles:

- ** Importante que tengan un buen nível técnico (Programación y/o Configuraciones).**:

- ** Importante que tengan Inglés Intermedio debido a que las sesiones son con recursos globales.**:

- Que conozcan arquitectura/infraestructura tecnológica de sistemas bancarios.

Somos una empresa global con 35 años de experiência en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiência de usuario (UX).

Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.

Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.



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