Service Desk Manager

hace 2 semanas


Ciudad Juarez, México Emprego MX A tiempo completo

**EMPRESA CONFIDENCIAL**

**Solicita**:
**Service Desk Manager**

**Descripción y Requisitos**
- The Service Desk Manager is responsible for leading and overseeing all Service Desk elements to include a matrix staff organization, ticket management, SLA metrics, PC imaging/deployments, Asset tracking and PC hardware/software inventories.- This position requires strong problem solving skills and must ensure both operational stability and end user satisfaction.- Communication skills are a must as the Service Desk Manager will be required to interact with all areas of leadership to further refine, optimize, and transform the Service Desk’s ongoing services.- The Service Desk Manager must strive to create a positive work environment and actively work to create strong business and staff relations.**Required Experience and Skills:
- 8+ years’ experience in a Support Desk environment required. 6+ years leadership experience required.
- HDI Technical Support Professional, ITIL Foundation, MCSA Windows 10 Microsoft Certified Solutions are desired.
- Customer-first attitude and high performance driven.
- Strong analytical abilities and professional office experience Proven experience managing Incident, Problem and Change Management on ITIL based incident management service platforms.
- Bachelor’s degree in Information Technology, MIS, or related field.

Puesto: Ingeniero - Sistemas**Información Adicional**
- Tipo de contrato: Permanente- Salario: Negociable
- Pais: MEXICO
- Estado o Region: Chihuahua
- Ciudad: Ciudad Juarez


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