Service Desk and Support Manager

hace 2 semanas

Tlahuac, México PPG A tiempo completo

As a Service desk and support manager, you will form part of the Service Management track within the IT function. You will help support business-wide and IT objectives using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team to guarantee the business continuity, inform and advise senior management about service desk issues and concerns associated with those issues and solve the level 1 and level 2 IT tickets reported by the system clients.

**Main Responsibilities.**
- Managerial responsibilities, developing, and training the service desk team.
- Ensure that all processes used by the service desk are thoroughly documented, audited, and improved.
- Conduct and share results from service and operation performance reviews.
- Promote the service desk with senior management and work to ensure that it is viewed as a core business asset.
- Coordinate all relevant partners, including the support desk team, customers, and other teams that are involved in service desk operations
- Be aware of and managing the costs of running the service desks.

**Qualifications**.
- 6+ years' experience as a Help desk manager.
- Experience with help desk and remote control software.
- Solid technical background with an ability to give instructions to a non-technical audience.
- Advanced English skills.
- ITIL methodology understanding.

Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we manage it. We do better today than yesterday - everyday.**

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD

The PPG Way

Every single day at PPG:
We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

Benefits will be discussed with you by your recruiter during the hiring process.

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