Customer Excellence Operations Manager
hace 3 semanas
En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos autos privados en las calles, vehículos más sostenibles y rutas más eficientes.
Ciudades en las que sus calles estén pensadas por y para las personas, y no para los autos. Productos y servicios que, mediante alternativas de movilidad sostenibles y eficientes, generen valor económico, social y medioambiental.
Y no solo es que creamos en eso, sino que trabajamos la magia para hacerlo posible. Si compartís con nosotros el mismo propósito, seguí leyendo porqueEste es tu lugar
En el equipo de Customer Operations estamos buscando la persona idónea para que se incorpore como Operational Excellence Manager, rol crítico en la mejora continua de los procesos dentro de la organización y en el aseguramiento de la propuesta de valor de Cabify.
**¿Qué harás?**
- Diseño y ejecución de estrategías para la optimización de procesos detectando oportunidades de mejora en las distintas etapas del customer journey de nuestros pasajeros y/o conductores enfocado en las áreas de flota y servicio corporativos a través del análisis en profundidad.
- Desarrollar planes de mejora de calidad
- Colaborar con el equipo de Fleets para garantizar la eficiencia operativa de las mismas
- LIderar proyectos e iniciativas que acompañen el crecimiento de la vertical corporativa de la empresa
- Actuar como agente de cambio para impulsar la adopción de principios y prácticas de excelencia operativa en toda la organización.
- Trabajar de la mano con el equipo de soporte asegurando la calidad del servicio entregado a nuestros clientes
- Generar análisis en profundidad y reportes de gestión en la toma de decisiones
- Garantizar que todas las mejoras de procesos mantengan o mejoren la calidad del producto/servicio y el cumplimiento de los estándares y regulaciones relevantes.
**¿Qué buscamos?**
- Ingeniero en operaciones, Industrial, Informática y afines.
- Al menos 3 años de experiência en un rol similar, preferiblemente en la industria de ride hailing.
- Gran capacidad analítica y excelente manejo de herramientas de análisis de datos, análisis estadístico y visualización de datos. Deseable Tableau, PowerBi o Python.
- Experiência en la gestión de proyectos, implementación de iniciativas y formas eficientes de reportar el estatus de ellas.
- Excelentes habilidades comunicación y liderazgo para dirigir proyectos transversales a la compañía.
- Conocimiento de metodologías ágiles.
**¿Qué te ofrecemos?**
Somos un equipo repleto de gente feliz y motivada. Flexibilidad, buen ambiente, crecimiento e impacto asegurados Cabify viene cargado de beneficios para que los disfrutes en tu viaje junto a nosotros:
Recharge Day: el tercer viernes del mes libre
Horario flexible y modelo híbrido de trabajo/full remote
- ️Plan de convenios con centros de salud bucodental
- Programa de fidelización por años de antigüedad
Seguro médico complementario y telemedicina gratuita
Crédito mensual para usar en nuestra App de Cabify
Eventos divertidos para disfrutar junto a tu equipo
️Equipo de trabajo para que desarrolles todo tu talento
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