Customer Service Supervisor
hace 5 meses
We are looking for a Customer Service Supervisor for our Energy Efficiency teams. This role will lead and supervise the Contact Center Team in successfully handling communications from consumers and workloads. Manages and directs customer service representatives in accordance with the organization's policies and applicable laws
- Supervise customer service staff, conduct training, attendance tracking and performance grading
- Provide coaching and developmental feedback to staff regarding training, attendance, performance & quality
- Monitor hourly phone performance - adjust staffing as necessary.
- Handle escalated calls, assist representatives on difficult/complex calls.
- Process or coordinate resources to process disputes and bankruptcy notifications.
- Review QA monitoring scorecards - follow with 1-1 coaching.
- Supervise group projects/special requests.
- Hold monthly 1-1 meetings and ad-hoc group meetings.
- Update /Maintain department procedures, client support documents.
- Be available to support all levels of contact center as needed.
**Requirements**:
- Possess effective verbal and written communication skills
- Ability to motivate front-line employees to achieve their potential and to meet or exceed department goals
- Experience with collaborative supervision of teams and workloads of multi-location offices
- Highly motivated and capable of leadership by example
- Position may require more than 40 hours per week during cyclical nature of billing seasons and special service projects.
- Willing and able to travel as needed to our other customer service office locations, within the US and to Mexico City.
- Ability to read, write and speak English fluently
- Bilingual (English/Spanish)
- Working knowledge of MS Office
- High school diploma
**Benefits**
- Health Care Plan (Medical & Dental)
- Life Insurance
- Paid Time Off (Vacation, Sick & Holidays)
- Grocery tickets
- Internet Bonus
- Training & Development
- Wellness Resources
-
Customer Service Supervisor
hace 5 meses
Ciudad de México Page Personnel A tiempo completoCustomer service supervisor - Medical/Pharmaceutical **Sobre nuestro cliente**: Global leader in medical imaging. **Descripción**: - Manage, guide, coach, and motivate the LATAM Customer Service Team - Actively promoting and managing the continuous improvement of customer service standards - Assisting in problem-solving and root-cause analysis regarding...
-
Supervisor I, Customer Service
hace 3 semanas
Ciudad de México, CDMX Avantor A tiempo completo**The **Opportunity**: Avantor is looking for a dedicated and experienced Customer Care Supervisor. This role will provide supervision and technical assistance to customer service team to attain departmental and organizational goals. Ensure customer complaints are resolved in a professional manner. Determine work procedures, work schedules, and workflow for...
-
Customer Service Supervisor
hace 6 meses
Ciudad de México Gates Corporation A tiempo completo**CUSTOMER SERVICE SUPERVISOR** Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify itthink belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do...
-
Customer Service Specialist
hace 5 meses
Ciudad de México Percepta International A tiempo completoCustomer service specialistMX-DF-Mexico DF **Description**: **Responsibilities**: - Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.g., Retention Model output, knowledge base content, etc.). - Ensure appropriate action (including required escalations) is...
-
Customer Service Supervisor
hace 3 semanas
Ciudad Apodaca, Nuevo León, México Parker Hannifin Corporation A tiempo completoJob SummaryParker Hannifin Corporation is seeking a highly skilled Customer Service Supervisor to manage key customer accounts and oversee the performance of customer service representatives in Mexico. This role requires strong leadership and communication skills to effectively interact with customers, production, logistics, and sales staff.Key...
-
Customer Service Supervisor
hace 4 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoWe Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide. As a Customer Service Supervisor in our Contact Center, you will play a key role in shaping the future of the travel industry.Where Memories Start with YouOur Contact Center is at the heart of our customer experience....
-
Customer Operations Supervisor
hace 5 meses
Ciudad de México Percepta International A tiempo completoCustomer Operations Supervisor MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** The Customer Operations Supervisor is responsible for the supervision of client Customer service teams and provides support for operational initiatives, which include: identifying process...
-
Customer Service Supervisor
hace 4 semanas
Villa de Reyes, México Wallenius Wilhelmsen A tiempo completoJob Summary: As a Customer Care Supervisor at Wallenius Wilhelmsen, you will be responsible for coordinating and ensuring the timely fulfillment of customer requirements in areas such as inventories, reception, shipments, and campaigns. You will also be responsible for planning with the internal team to meet customer objectives.Key Responsibilities: ...
-
Customer Service Supervisor, Contact Center Professional
hace 1 semana
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoAbout Travel + Leisure Co.As a global leader in the travel and hospitality industry, our mission is to provide exceptional experiences for millions of travelers worldwide. Our membership travel and vacation exchange brands, including RCI, 7Across, and Travel + Leisure GO, are shaping the future of the industry by creating new possibilities for travelers...
-
Customer Service Representative
hace 4 semanas
Ciudad de México, Ciudad de México Ria A tiempo completoWe are seeking a highly skilled Customer Service Representative to play a critical role in ensuring the satisfaction of our valued customers at Ria. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...
-
Customer Service Supervisor
hace 4 días
Ciudad de México, Ciudad de México 09522 Citibanamex Afore, S.A de C.V., integrante del Grupo Financiero Citibanamex A tiempo completoJob OverviewCiti is seeking a skilled Customer Service Supervisor to oversee the daily workflow of our customer service team in a remote work setting. This intermediate position plays a crucial role in ensuring exceptional customer care and driving commitment to delivering Citi's products and services.About the RoleThe ideal candidate will have 2-5 years of...
-
Customer Service Representative
hace 4 semanas
Ciudad de México, Ciudad de México Ria A tiempo completoRia is seeking a highly skilled Customer Service Representative to play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...
-
Customer Service Supervisor
hace 17 horas
Santiago de Querétaro, México Avery Dennison A tiempo completoJob DescriptionAvery Dennison is seeking a Customer Servicer Supervisor to lead the Queretaro customer service team, reporting to the Customer Service Manager, North America. You will provide support and supervise the day-to-day activities of the customer service team, delivering excellent customer support, with the goal of ensuring customer satisfaction and...
-
Customer Service Supervisor
hace 4 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoWe Put the World on VacationAt Travel + Leisure Co., our mission is to deliver exceptional customer experiences that shape the future of the travel industry. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are creating new possibilities for travelers worldwide.Where Memories Start with YouAs a Contact...
-
Customer Service Supervisor
hace 5 meses
Ciudad Victoria, México Aptiv plc A tiempo completo**Customer Service Supervisor** - Responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires effective communication skills, problem-solving abilities, and a strong customer-centric approach. _ **Position Summary** - Responsible for coordinating the daily ordering...
-
Customer Service Manager
hace 4 semanas
Ciudad de México, Ciudad de México AIG A tiempo completoAbout the RoleThe Customer Service Manager position is a critical role within AIG's Claims Contact Center in Mexico. The successful candidate will be responsible for leading a team of customer service agents and supervisors, ensuring that they follow company procedures and best practices. The role requires strong leadership skills, excellent communication,...
-
Customer Service Representative
hace 1 mes
Ciudad de México, Ciudad de México Allianz Partners A tiempo completoWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Allianz Partners. As a key member of our customer service team, you will be responsible for handling inbound calls and providing timely and accurate information to our customers.Key responsibilities include:Developing a comprehensive knowledge of our...
-
Customer Service Supervisor
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoJob Title: Customer Service SupervisorRia's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.Job Summary: The Customer Service Supervisor will be responsible for managing and directing the daily activities of call center...
-
Customer Service Representative
hace 3 semanas
Ciudad de México, Ciudad de México RH Aliats A tiempo completoWe are currently seeking a highly skilled Customer Service Representative to join our team at {company}.In this role, you will be responsible for handling customer inquiries and resolving issues in a prompt and professional manner. You will also be working closely with our sales team to provide exceptional customer service and...
-
Service Supervisor
hace 2 meses
Ciudad de México, CDMX Citi A tiempo completoThe Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met. **Responsibilities**: - Allocate work for small...