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Technical Support Specialist

hace 2 meses


Ciudad de México, Ciudad de México TD SYNNEX A tiempo completo

{"About the Role": "TD SYNNEX is seeking a skilled Technical Support Analyst L1 to provide advanced technical support services to our customers. This role will assume multiple responsibilities during its dynamic work schedule to provide 24/7 coverage together with our Support Team.

Responsibilities:

* Monitor and respond to customer incidents and requests
* Collaborate with the Support Team to resolve technical issues
* Generate reports and provide proactive monitoring and preventive maintenance
* Participate in training on products monitored, supported, and/or managed

Requirements:

* 1+ years of experience as an L1 Support Engineer
* Bachelor's Degree
* Network architecture and operating system skills
* Firewalls, routers, and switching skills
* Knowledge of AWS
* Network monitoring skills
* Teamwork
* Analytical skills
* Active communication skills

What's In It For You?

* Elective benefits tailored to your country
* Grow your career with formal programs on leadership and professional development
* Elevate your personal well-being through seminars and events
* Make the most of our global organization
* Connect with your community through internal peer-led inclusive communities and activities
"}