Client Support Junior Associate

hace 6 meses

Colonia Polanco, México Mercer A tiempo completo

Marsh McLennan is the world’s leading professional services firm in risk, strategy, and people through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman. We’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally - regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here.

**Client Support Junior Associate**

**What's in it for you?**
- You will be working within the Client Team, specifically within the Helpdesk Team.
- The Helpdesk Team is an employee focused call center operation who deals with the day to day needs of our clients and employees.
- An opportunity to work in a fast-growing, innovative company with lots of room for progression.
- A fall-friendly environment that encourages learning and initiative.

**W**hat is in it for you?**
- Life insurance
- Health insurance
- First 2 months on site job in our Torre Mayor offices
- Hybrid work (home/office).
- Homework assistance.
- Additional days off.
- Performance bonus.
- Others.

**We will count on you to**:

- Delivering a high standard of quality on all helpdesk tasks; working with relevant deadlines and a high standard of quality in-call handling and call logging; challenging processes and showing assertiveness to achieve results and client satisfaction.
- Having a strong ability to work with multiple tools and systems at the same time (telephony system, CRM, internal documentation, knowledge management system).
- Capability to work independently by following established processes and procedures and correctly using the available sources of information and being able to provide correct and complete solutions.
- Work closely with your Pod Leads and Quality Assurance Team to meet your objectives and improve based on the feedback received.
- Take ownership of queries and ensure they completed correctly and within time.

**What you need to have**:

- Bachelor's degree.
- Advance English high standard of communication, both verbal and written.
- Experience of working in a call center environment meeting call center KPI’s and SLA’s.
- Experience of using a CRM system, KPI´s and SLA´s.
- Experience of meeting call quality targets and logging calls to a high standard.

**What makes you stand out?**
- Passionate about technology.
- Eagerness to learn, ability to absorb a large amount of information.
- Shows initiative and dedication to meet KPI’s, deliver results and drive improvement.
- Excellent timekeeping and attendance.
- High attention to details.
- Multitasking abilities.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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