Communication Services
hace 4 meses
The Support organization in Mexico is looking for skilled engineers that are interested in working with Flow 2 (F2) global customer support for the Communication Services AXE product area.
**Our Opening**:
- Main responsibilities:
- CSR Handling
- Emergency handling
- On call coverage
- MW executions
- This role is focus on Flow 2/3 (F2) that is the first level operation (Customer Facing), attending North and Central and south America nut also worldwide, international interactions with upper levels of support
- Handle and drive CSR (Customer Service Requests)/TTX resolution from global customers.
- Perform remote and on-site troubleshooting in customer network
- Participate in emergency support handling roster
- Be in charge of CSR investigations and corrective action execution (Mw Execution remotely in live customer networks)
- Customer support operation connected with Project teams to receive new implemented nodes, review documentation included in HO process to receive the node.
- Dialog frequently with our interfaces in the Market Area, PDU, and Global Support
- Collaborate, work, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
**Required competences**:
- APG knowledge (APG40, APG43 & APG43L).
- APZ knowledge.
- vAXE Knowledge
- Basic Knowledge of Linux.
- Basic knowledge of IP routing & switching.
- Wireshark knowledge, traces analysis.
- Proficient in writing, listening, and speaking English.
- Bachelor’s degree
**It would be a plus if you have**:
- Basic Knowledge of Cloud and virtualization.
- Knowledge in **Openstack & Components**:
- Network Level Competence (Focus on Core nodes AXE->MSC/HLR/BSC)
- Experience in Service Delivery. For example, in Integration or O&M.
- Call path & Network knowledge (Basic)
**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.
-
Cloud Services Business Development Specialist
hace 1 semana
Ciudad de México, Ciudad de México Io Connect Services A tiempo completoAbout IO Connect ServicesWe are a trusted technology partner delivering innovative and cost-effective solutions for businesses worldwide. Our expertise spans AWS, MuleSoft, Salesforce Commerce Cloud, and Datadog.Job DescriptionAs a Business Development Representative, you will play a key role in developing and maintaining relationships with potential clients...
-
Cloud Services Business Development Representative
hace 1 semana
Ciudad de México, Ciudad de México Io Connect Services A tiempo completoAbout UsIO Connect Services is a trusted technology partner, delivering innovative and cost-effective solutions for businesses around the world. We are an AWS Advanced Tier Services Partner, a certified MuleSoft System Integrator Partner, a Salesforce Commerce Cloud Consulting Partner, and a member of the Datadog Partner Network. Our experienced...
-
Communication Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Lalamove A tiempo completoWe are a fast-growing technology company that connects millions of drivers and customers through our innovative delivery solutions. Our mission is to make a positive impact on local communities by providing fast and simple delivery services.We are seeking a skilled Communication Specialist to join our team in Mexico City. As a key member of our marketing...
-
Cloud Services Business Development Representative
hace 3 semanas
Ciudad de México, Ciudad de México Io Connect Services A tiempo completoAbout UsIO Connect Services is a trusted technology partner, delivering innovative and cost-effective solutions for businesses around the world. We are an AWS Advanced Tier Services Partner, a certified MuleSoft System Integrator Partner, a Salesforce Commerce Cloud Consulting Partner, and a member of the Datadog Partner Network. Our experienced...
-
Communication & Tools Intern
hace 4 meses
Ciudad de México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Financial Services Representative
hace 3 semanas
Ciudad de México, Ciudad de México Citi A tiempo completoThe Financial Services Representative is a key role within Citi's Consumer Sales Team, responsible for delivering exceptional customer service and meeting sales targets for financial products and services. This entry-level position requires a strong understanding of financial products and services, as well as excellent communication and relationship-building...
-
Technical Sales Advisor, Sr
hace 1 semana
Ciudad de México, Ciudad de México Halliburton Energy Services A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Sales Advisor, Sr to join our team at Halliburton Energy Services. As a key member of our sales team, you will be responsible for driving business growth and revenue expansion in the energy services industry.Key ResponsibilitiesGain and utilize expertise in specific aspects of our technology and...
-
Network Engineer
hace 1 semana
Ciudad de México, Ciudad de México Michael Page A tiempo completoAbout Our ClientA leading global ICT provider, this company offers integrated solutions in telecom networks, IT, smart devices, and cloud services. Committed to connecting every person, home, and organization, they drive the vision of a fully connected, intelligent world.Job DescriptionAs a Data Communication Customer Support Engineer, you will play a...
-
Financial Services Advisor
hace 3 semanas
Ciudad de México, Ciudad de México Citi A tiempo completoAbout the RoleCiti is seeking a highly motivated and detail-oriented Financial Services Advisor to join our team. As a Financial Services Advisor, you will be responsible for providing exceptional customer service and financial guidance to clients, identifying their needs, and offering tailored solutions to meet their financial goals.Key...
-
Financial Services Representative
hace 2 semanas
Ciudad de México, Ciudad de México Citibank A tiempo completoThe Financial Services Representative is a key role within Citibank, responsible for delivering exceptional customer service and meeting sales targets for financial products and services. This position requires a strong understanding of financial products and services, as well as excellent communication and relationship-building skills.Key...
-
Fleet Services Coordinator
hace 2 semanas
Ciudad de México, Ciudad de México Daimler Truck North America A tiempo completoAbout the RoleWe are seeking a highly organized and detail-oriented Fleet Services Analyst to join our team at Daimler Financial Services Mexico. As a key member of our Fleet Services group, you will be responsible for retrieving and distributing contract and account documentation to our customers, dealers, and brand partners.Key ResponsibilitiesDocument...
-
Services Product Marketing Professional
hace 3 semanas
Ciudad de México, Ciudad de México Lenovo A tiempo completoAbout the RoleThe Services Product Marketing Specialist is a key member of the Lenovo team, responsible for driving the success of the company's Services business. This role requires a deep understanding of market requirements and the ability to develop and execute a comprehensive marketing strategy to maximize Lenovo's presence in the fast-growing Services...
-
Services Marketing Consultant
hace 3 semanas
Ciudad de México, Ciudad de México Lenovo A tiempo completoOverview and Expectations Role Summary The Services Marketing Consultant plays a pivotal role in comprehending market demands and spearheading an offering and communication strategy to enhance Lenovo's performance in the rapidly expanding Services sector. This position is tasked with facilitating service enablement across all channels and...
-
Services Manager
hace 3 meses
Ciudad de México Siemens Digital Industries Software A tiempo completo**Position Overview** As part of the Services management team, manage a medium-sized or strategic Services Country delivering high quality, commercially responsible, value-driven billable consulting business, providing expertise to meet the goals of the business. Provide coaching in, and if appropriate, set the direction in own area of responsibility for...
-
Services Marketing Consultant
hace 3 semanas
Ciudad de México, Ciudad de México Lenovo A tiempo completoOverview and Qualifications Role Summary The Services Marketing Consultant plays a pivotal role in comprehending market demands and steering an offering and communication strategy to enhance Lenovo's performance in the rapidly expanding Services sector. This individual will be tasked with facilitating service enablement across all channels and...
-
Services Marketing Coordinator
hace 3 semanas
Ciudad de México, Ciudad de México Lenovo A tiempo completoOverview and Qualifications Role Summary The Services Marketing Coordinator is tasked with comprehending market demands and steering a product and communication strategy to enhance Lenovo's performance in the rapidly expanding Services sector. This role involves facilitating service enablement across all channels and collaborating closely with sales...
-
Services Marketing Consultant
hace 3 semanas
Ciudad de México, Ciudad de México Lenovo A tiempo completoOverview and Requirements Role Summary The Services Marketing Consultant is tasked with comprehending market demands and spearheading an offering and communication strategy to enhance Lenovo's performance in the rapidly expanding Services sector. This individual will be pivotal in facilitating service enablement across all channels and will...
-
Services Marketing Coordinator
hace 3 semanas
Ciudad de México, Ciudad de México Lenovo A tiempo completoOverview and Expectations Role Summary The Services Marketing Coordinator plays a pivotal role in comprehending market demands and steering a comprehensive offering and communication strategy to enhance Lenovo's position in the rapidly expanding Services sector. This individual will be tasked with facilitating service enablement across various...
-
Director of Services Operations
hace 1 semana
Ciudad de México, Ciudad de México Definity First A tiempo completoDirector of Services OperationsWe are seeking a highly skilled professional to lead our service operations team. As a remote position based in Mexico, this role requires strong leadership, communication, and interpersonal skills to drive process improvement and operational efficiency.Key Responsibilities:Develop and implement strategic plans and processes to...
-
Financial Services Advisor
hace 3 semanas
Ciudad de México, Ciudad de México Citi A tiempo completoAbout the RoleCiti is seeking a highly motivated and results-driven Financial Services Advisor to join our team. As a Financial Services Advisor, you will be responsible for providing exceptional customer service and financial guidance to our clients.Key ResponsibilitiesProspect and identify new business opportunitiesDevelop and implement sales strategies to...