Communication Services

hace 4 meses


Ciudad de México Ericsson A tiempo completo

The Support organization in Mexico is looking for skilled engineers that are interested in working with Flow 2 (F2) global customer support for the Communication Services AXE product area.

**Our Opening**:

- Main responsibilities:

- CSR Handling
- Emergency handling
- On call coverage
- MW executions
- This role is focus on Flow 2/3 (F2) that is the first level operation (Customer Facing), attending North and Central and south America nut also worldwide, international interactions with upper levels of support
- Handle and drive CSR (Customer Service Requests)/TTX resolution from global customers.
- Perform remote and on-site troubleshooting in customer network
- Participate in emergency support handling roster
- Be in charge of CSR investigations and corrective action execution (Mw Execution remotely in live customer networks)
- Customer support operation connected with Project teams to receive new implemented nodes, review documentation included in HO process to receive the node.
- Dialog frequently with our interfaces in the Market Area, PDU, and Global Support
- Collaborate, work, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.

**Required competences**:

- APG knowledge (APG40, APG43 & APG43L).
- APZ knowledge.
- vAXE Knowledge
- Basic Knowledge of Linux.
- Basic knowledge of IP routing & switching.
- Wireshark knowledge, traces analysis.
- Proficient in writing, listening, and speaking English.
- Bachelor’s degree

**It would be a plus if you have**:

- Basic Knowledge of Cloud and virtualization.
- Knowledge in **Openstack & Components**:

- Network Level Competence (Focus on Core nodes AXE->MSC/HLR/BSC)
- Experience in Service Delivery. For example, in Integration or O&M.
- Call path & Network knowledge (Basic)

**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.



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