Director of Services Operations
hace 2 meses
We are seeking a highly skilled professional to lead our service operations team. As a remote position based in Mexico, this role requires strong leadership, communication, and interpersonal skills to drive process improvement and operational efficiency.
Key Responsibilities:- Develop and implement strategic plans and processes to optimize service delivery consistency and quality.
- Manage resource allocation and capacity planning to ensure optimal utilization of resources.
- Establish and maintain strong relationships with clients to understand their needs and expectations.
- Provide leadership, guidance, and mentorship to the professional services operations team.
- Collaborate with other functional teams towards overall business objectives.
- Bachelor's or postgraduate degree.
- Proven experience in a senior leadership role overseeing professional services operations in the Software Development and IT Services industry.
- Strong understanding of project management methodologies and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Experience managing cross-functional teams and collaborating with stakeholders at all levels of the organization.
About Definity First
Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation.
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Director of Services Operations
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Ciudad de México, Ciudad de México Definity First A tiempo completoDirector of Services OperationsDefinity First is seeking a highly skilled Director of Services Operations to lead our dynamic team in Mexico. As a remote position, you will be responsible for the success of our service operation, including customer satisfaction, service excellence, and operational efficiency.Key Responsibilities:Establish and maintain strong...
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Director of Services Operations
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