Director of Services Operations

hace 2 meses


Ciudad de México, Ciudad de México Definity First A tiempo completo
Director of Services Operations

We are seeking a highly skilled professional to lead our service operations team. As a remote position based in Mexico, this role requires strong leadership, communication, and interpersonal skills to drive process improvement and operational efficiency.

Key Responsibilities:
  • Develop and implement strategic plans and processes to optimize service delivery consistency and quality.
  • Manage resource allocation and capacity planning to ensure optimal utilization of resources.
  • Establish and maintain strong relationships with clients to understand their needs and expectations.
  • Provide leadership, guidance, and mentorship to the professional services operations team.
  • Collaborate with other functional teams towards overall business objectives.
Qualifications:
  • Bachelor's or postgraduate degree.
  • Proven experience in a senior leadership role overseeing professional services operations in the Software Development and IT Services industry.
  • Strong understanding of project management methodologies and best practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Experience managing cross-functional teams and collaborating with stakeholders at all levels of the organization.

About Definity First

Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation.



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