Jr. Helpdesk Support Technician

hace 3 semanas

Ciudad de México Porch Mexico A tiempo completo

Porch Group is a vertical software company reinventing the home services and insurance industries. Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country.

Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2012, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years.

At Porch Group, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work.

[ **Note **] This is a **100% home office** opportunity and **100% ENGLISH **job. The competition for our remote roles is high, so please take into account that a** complete and well-written CV** could help you cut the line to an interview much faster We recommend using a free tool such as resume.io to make sure your resume shines above all others

Porch Group is a family of technology and SaaS companies that offer innovative software and service solutions to more than 20,000 companies across the country.

Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2013, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years.

At Porch, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work.

The future is bright for the Porch Group, and we'd love for you to be a part of it, as our **Jr. Helpdesk Support Technician.**

**WHAT YOU WILL DO**:

- Provide end-user support for Windows/Mac computers in a distributed environment across North America
- Identify and suggest improvements on procedures.
- Effectively escalate technical issues to higher tiers.
- Follow policies and procedures, to ensure all supported IT equipment is meeting business requirements and operating at peak performance.
- Adhere to all security processes and procedures.
- Determine the best solution based on the issue and details provided by customers
- Perform remote troubleshooting through diagnostic techniques and asking pertinent questions
- Clearly document issue description, troubleshooting steps and resolution details in each support ticket

**WHAT TO EXPECT**:

- **Quick recruitment process** through video calls.
- **Pay**:an attractive USD base pay rate per hour.
- **Training**:paid initial training, as well as on-going training to help you develop in your role and career.
- **Career path**: this is only the beginning We offer real opportunities for career growth as our team keeps on growing
- **Support**:You're working from home but not alone Your team is available in real-time to help you be successful
- **Work/Life Balance**:This is a 100% remote job which means no more time wasted in traffic Spend more time at home, where your family needs you

**WHAT YOU BRING**:

- Excellent customer service skills
- Proficiency in English and Spanish Helpful
- A positive, collaborative attitude and the ability to work independently with mínimal supervision
- Highly motivated and performance driven work ethic
- 1+ years of experience in related field.
- Knowledge of MS Windows and/or Mac OS X operating systems.
- Ability to learn new technologies and adapt to a fast-moving and changing environment
- Experience with Microsoft Office 365, Azure Active Directory, and Google Workspaces is highly desired
- Proven experience as a help desk technician or other customer support role
- Ability and energy to work on multiple concurrent projects and switch focus as necessary
- Familiarity with the fundamentals of IP Addressing, DHCP, DNS, and basic routing skills
- **Workspace**:A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.

**#LI-FQ1**

**What's next?**

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and

  • IT Helpdesk Tech L1

    hace 2 semanas

    Ciudad de México, Ciudad de México EOS IT Solutions A tiempo completo

    WHO WE ARE: EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...

  • IT Support Services Technician

    hace 4 semanas

    Ciudad de México Percepta International A tiempo completo

    IT Support Services TechnicianMX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **IT Support Services Technician** in **Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **What You'll Be...

  • Freelance IT Technician

    hace 2 semanas

    Naucalpan de Juárez, México Sybex Support Services LLC A tiempo completo

    Exp: 2+ yearsBase Skill Set: A+ Certification or equivalent experience Good working knowledge of Active Directory 2+ years' experience providing technical support in a fast paced and constantly changing environment up to executive management level. Excellent customer service and communication skills including providing VIP support Experience supporting large...

  • IT Support Services Technician

    hace 2 semanas

    Ciudad de México, Ciudad de México Percepta International A tiempo completo

    IT Support Services TechnicianMX-DF-Mexico DFDescription:At Percepta, we bring first-class service across each market we support. As a IT Support Services Technician in Mexico City, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be DoingThe IT...

  • IT Support Services Technician

    hace 2 semanas

    Ciudad de México, Ciudad de México Percepta A tiempo completo

    At Percepta, we bring first-class service across each market we support. As an _IT Support Services Technician_ working _onsite_ in our _Mexico City_ location, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be DoingThe IT Support Technician's role is...

  • Desktop Support Engineer

    hace 2 semanas

    Naucalpan de Juárez, México Sybex Support Services LLC A tiempo completo

    Exp: 2+ yearsBase Skill Set: A+ Certification or equivalent experience Good working knowledge of Active Directory 2+ years' experience providing technical support in a fast paced and constantly changing environment up to executive management level. Excellent customer service and communication skills including providing VIP support Experience supporting large...

  • Helpdesk Associate

    hace 7 días

    México NTT DATA A tiempo completo

    **Req ID**: 262754 We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. - NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Remote within Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Morning/Afternoon/Night...

  • Field Support Technician

    hace 2 semanas

    Ciudad de México, Ciudad de México Spin Master Ltd A tiempo completo

    Job Description : What will you work on? IT Field Support Technician will provide technical support to end-users through on-site and remote assistance, as well as at trade shows when required. The successful candidate will be responsible for installing, maintaining, and troubleshooting hardware and software systems, as well as assisting with networking...

  • Support Technician I

    hace 5 días

    Ciudad de México Rackspace A tiempo completo

    Acts as the first line of customer support. Receives incoming customer queries, identifies relevant issues, and either directly resolves customer issues or refers the query through the appropriate channels, all while cultivating a strongly positive customer impression of Rackspace support. Through queue management, ensures that tickets are addressed by an...

  • Dispatch Technician

    hace 1 mes

    Ciudad de México WTW A tiempo completo

    The Dispatch Technician for Onsite Support Services (OSS) collaborates within the Global Service Management team to guarantee the successful provision of in-office technology support. This role involves providing on-site technical assistance to colleagues, resolving hardware and software issues that cannot be addressed remotely. Moreover, the Dispatch...

  • Dispatch Technician

    hace 2 semanas

    Ciudad de México, Ciudad de México WTW A tiempo completo

    The Dispatch Technician for Onsite Support Services (OSS) collaborates within the Global Service Management team to guarantee the successful provision of in-office technology support. This role involves providing on-site technical assistance to colleagues, resolving hardware and software issues that cannot be addressed remotely. Moreover, the Dispatch...

  • Dispatch Technician

    hace 4 semanas

    Ciudad de México WTW A tiempo completo

    The Dispatch Technician for Onsite Support Services (OSS) collaborates within the Global Service Management team to guarantee the successful provision of in-office technology support. This role involves providing on-site technical assistance to colleagues, resolving hardware and software issues that cannot be addressed remotely. Moreover, the Dispatch...

  • Sr. Support Technician

    hace 7 días

    México Talent Center Institute A tiempo completo

    Como **Sr. Support Technician**, te incorporarás en un equipo de más de 10 personas que actualmente realiza el Soporte N0 y N1 a las distintas aplicaciones de **CIB**. **Actividades**: - Administración Sistemas Linux desde la línea de comandos. Tunning, Análisis del sistema. - Programación en lenguaje de scripting (Shell). - Soporte directo a Riesgos...

  • Cloud Support Technician

    hace 4 semanas

    Ciudad de México Techunting A tiempo completo

    Description The primary responsibility of this role will be Cloud Technologies Support Technician (24x7). You will undertake the following tasks: Cloud infrastructure administration (AWS, Azure, Oracle, Google...) Management of cloud platforms (Subscriptions, Resource Groups, AWS AD, Virtual Machines, Storage Account, Reservations, Application Insights,...

  • Global Technical Support Technician

    hace 1 semana

    Ciudad de México Hitachi Vantara Corporation A tiempo completo

    We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable...

  • Helpdesk Part-Time Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Ntt Data A tiempo completo

    Req ID:273539We are currently seeking a Helpdesk Part-time Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Helpdesk Associate Part Time to join our team in Guadalajara.Location:remote within MexicoRequirements: Availability to work 22.5 hours per week Interest in working on Morning shifts Advanced English Looking...

  • Danish Helpdesk Support Executive

    hace 2 semanas

    Ciudad de México, Ciudad de México Nisum A tiempo completo

    Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto " Building Success Together ," Nisum has grown to over 1,800 professionals across the...

  • Solution Architect Intern

    hace 4 semanas

    Ciudad de México Amazon Web Services Mexico A tiempo completo

    Graduating between December 2023 and August 2024 - Knowledge of programming languages such as: Java, Python, C++, C, Ruby, etc. - Excellent communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences - Experience implementing a cloud-based technology solution in a school project or while...

  • Solution Architect Intern

    hace 2 meses

    Ciudad de México Amazon Web Services Mexico A tiempo completo

    Graduating between December 2023 and August 2024 - Knowledge of programming languages such as: Java, Python, C++, C, Ruby, etc. - Excellent communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences - Experience implementing a cloud-based technology solution in a school project or while...

  • Support Technician I

    hace 2 semanas

    Ciudad de México, Ciudad de México Rackspace A tiempo completo

    Acts as the first line of customer support. Receives incoming customer queries, identifies relevant issues, and either directly resolves customer issues or refers the query through the appropriate channels, all while cultivating a strongly positive customer impression of Rackspace support. Through queue management, ensures that tickets are addressed by an...