Order Fulfillment Specialist

hace 3 días

Saltillo, México Steelcase A tiempo completo

We are hiring an
**Order Fulfillment Specialist** to ensure accurate and timely processing of Designtex orders to establish and maintain an effective customer experience.

**What you will be doing**:

- Maintain up to date on the Company’s products, to enable timely and accurate assistance to Sales Representatives and customers.
- Setting up of new customer accounts, checking to ensure the account does not already exist and making sure to include all relevant info which is complete and accurate for the new account.
- Ensure timely and accurate order entry, including specifier and pricing information.
- Convert Quotes and Reserves to sales orders.
- Access order management folder as assigned.
- Attach purchase orders to Sales Order in Epicor and retain source documents.
- Process order changes & updates in an accurate and timely manner.
- Monitor open order report daily and confirm dates for performance to customer expectation and Designtex promise date, keeping schedule to promise.
- Communicate acknowledgement date changes to Sales Support.
- Send Proforma invoice and payment options to customer as requested.
- Arranging for fabric cuttings when requested by the customer.
- Engage in continuous personal improvement to pursue training and knowledge on Designtex products and processes.
- Provide feedback on process improvement to the team Manager and/or Process Lead

**Who you are**

**Required Skills and Competencies**
- Minimum of 1 year of order entry related experience required.
- Demonstrated knowledge of Microsoft Office and ERP software
- Bachelor’s degree on related fields.
- Excellent written and verbal communications skills in English
- Proficient in the use of basic technology programs such as Word, Excel and Outlook.

**Preferred Skills and Competencies**
- Ability to effectively communicate in a professional manner with internal and external customers.
- Ability to work in mínimally supervised situations and ability to handle non-standard events.
- Ability to develop and recommend new and/or modified operating policies that enhance the customer experience.
- Ability to effectively analyze and interpret order requests to ensure accuracy of order entry.
- Strong interpersonal skills.
- Good understanding of Designtex’s order processes from order entry to final customer invoicing.
- Ability to handle multi-problem situations within a limited timeframe.
- Ability to make decisions quickly and accurately with no direct supervision.
- Ability to effectively organize workload to accomplish assigned tasks in a timely and accurate manner.
- Ability to recognize problems and act on them.
- Ability to work with and understand multiple computer systems and support systems.
- Strong organizational skills with high level of attention to detail.
- Ability to solve problems through cross-functional integration.

**Why people choose to work with us**:

- At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.**Who we are**:

- Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more. We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions
- accessible through a network of channels, including over 800 Steelcase dealer locations. Steelcase is a global, industry-leading, publicly traded company with fiscal year 2021 revenue of $2.6 billion.- Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. If you’re interested in Steelcase, but this isn’t the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise._

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