Credit Card Customer Service
hace 2 meses
La voz del cliente y abogarás por sus necesidades.
- Manejarás las consultas de los clientes escaladas por el equipo de primera linea. Te comunicarás profesionalmente con los equipos relevantes, coordinarás de manera integral para resolver los contactos de los clientes, serás responsable de la eficiencia/precisión de los tickets escalados.
- Compartirás tu experiência y cooperarás con el equipo de servicio de primera línea para mejorar el nível de servicio.
- Implementarás procesos y seguirás estrictamente las especificaciones del servicio y el procesamiento de casos con calidad.
- Impulsarás la optimización de la estrategia de servicio y de la experiência del producto.
- Años de Experiência: 2 años.
- Bachillerato/Licenciatura.
- Formación Educativa: Administrativa, contabilidad, turismo, matemáticas, economía, marketing.
- Experiência en industrias preferidas: banca, finanzas, seguros, préstamos, turismo.
- Datos y software: Conocimiento medio a avanzado en Excel y G-suite. Preferiblemente conocimientos en plataformas de manejo clientes.
- Idiomas hablados: Español, (el inglés es un plus)
Tipo de puesto: Tiempo completo
Salario: $15,000.00 - $20,000.00 al mes
Horario:
- Incluye fines de semana
Prestaciones:
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Tipos de compensaciones:
- Bono anual
Lugar de trabajo: Empleo presencial
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