Mexico Branch Customer Service Coordinator

hace 7 meses

Zapopan, México TTI, INC. A tiempo completo

TTI, Inc., is in search of our next superstar Resource Support Representative GRC MX for our Mexico branch. The Resource Support Representative provides support to various internal stakeholders based on established activities.

Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical and discrete components. Just celebrating its 50th anniversary, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia Join a winning team in a growing global organization

**What our Customer Service Coordinators**:

- Verifies and expedites customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
- Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process.
- Assist the Sales Representative process customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
- Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality.
- Participates in the company Total Quality process by following established policies and procedures.
- Provides support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.
- Provides back-up coverage for Director of First Impressions by covering switchboard during breaks.

**What we look for**:

- Requires a High School Diploma or GED with 6 months’ experience in a customer support or similar role, preferably in the Electronics Components industry; or equivalent combination of education and experience
- Ability to use the computer system proficiently.
- Possesses excellent verbal and written communication skills.
- Must have good telephone etiquette and ability to write routine business correspondence.
- Ability to type 40 words per minute.
- Ability to add, subtract, multiply, and divide units of measure.
- Able to compute rate, ratios and percentages.

**What we offer our team members**:

- Major Medical coverage, Employee and dependent coverage are available at no cost.
- Meal/Food Card
- Life and Accidental Death insurance coverage is company paid.
- Additionally, you will be eligible for vacation according to company and Mexico standards. The employee will also receive a vacation premium.
- Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
- A strong focus on giving back to our communities through philanthropic opportunities
- Great culture and opportunities for growth and advancement.

Want to learn more? Visit us at Working at TTI, Inc.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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