Customer Success Manager
hace 3 semanas
**About Us**:
Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.
**Position Overview**:
The Customer Success Specialist will play an instrumental role in supporting Customer Success functions by providing strong administrative and implementation support to our team and clients. Our team are highly focused on achieving goals, providing excellent customer service and delivering results, we’re passionate about growing individuals and pathing the way for a successful career. If you’re an ambitious team player with a keen eye for detail and a proactive approach, this is the perfect role for you.
**Key Responsibilities**
- Fulfilling administrative requests.
- Populate, update and manage client sites.
- Evaluate and report on customer satisfaction to Customer Success teams.
- Assist with highly sensitive requests or issue escalations as needed.
- Daily data entry and administration support to the team (previous knowledge of Excel/Powerpoint/Word)
- Daily usage of CRM system (previous knowledge of Salesforce is beneficial)
- Providing support to our existing customers to ensure excellent experience with use of our products
**Required Experience/Skills**
- Experience in administrative work/customer service.
- High energy, positive attitude and passionate about providing excellent customer service.
- Process driven.
- Excellent written and verbal skills.
- Good working knowledge of excel.
- Able to work with mínimal supervision.
- Ability to work in a team as well as individually.
- Thrives in a fast-moving environment with the ability to multitask.
- Professional working proficiency in English is required (and additional language(s) are a plus).
**Preferred Experience/Skills**
- Customer Service/Support/Success experience
- Degree qualified, preferably in relevant fields: bachelor’s in business/languages
Tipo de puesto: Tiempo completo
Salario: $16,000.00 - $28,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipos de compensaciones:
- Bono de productividad
Lugar de trabajo: In person
-
Customer Success Manager
hace 2 semanas
Guadalajara, Jalisco, México Reweb A tiempo completoIntroduzca el título del trabajo o la habilidad para buscar Trabajos relevantes Introduzca su ciudad o código postal para mostrar los trabajos en su ubicación Inicio Trabajos para Customer Success Manager en Guad... 1 Trabajos para Customer success manager en Guadalajara ¿Quieres actualizaciones para búsquedas de trabajo similares? Guadalajara,...
-
Customer Success Manager
hace 2 semanas
Guadalajara, México BringIT A tiempo completoWelcome to Bring IT, where opportunities abound for talented individuals like you! Join Our Growing Team! Fast-paced global professionals Embracing digital transformation Recognized for excellence in customer success Expanding reach across North America Join us and redefine success together! ✨ Are you ready to make a meaningful impact? Step into the...
-
Customer Success Manager
hace 3 semanas
Guadalajara, México Think Future Technologies México A tiempo completo**Customer Success Manager** The Customer Success Manager is responsible for promoting and attaining best-in-class retention, growth, and advocacy among an assigned book of business. The Sr. CSM empowers customers to run engaging and successful events on our platform through best practice sharing, strategic advice, consultation, and achievement of executive...
-
Customer Success Manager
hace 3 semanas
Guadalajara, México JWP A tiempo completo**About JWP**: JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...
-
Customer Success Manager
hace 7 días
Guadalajara, México Hewlett Packard Enterprise A tiempo completoCustomer Success Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Job Family Definition:_** The Customer Success Manager (CSM) holds a key role in the customers’ digital transformation journey. Partners with HPE account team’s strategic customers to understand their business...
-
Customer Success Manager
hace 2 semanas
Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completoCustomer Success ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office._ Job Family Definition:_The Customer Success Manager (CSM) holds a key role in the customers' digital transformation journey. Partners with HPE account team's strategic customers to understand their business objectives, project...
-
Customer Success Manager
hace 1 mes
Guadalajara, Jalisco, México JWP (JW Player) A tiempo completoAbout JWP:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...
-
Customer Success Manager
hace 4 semanas
Guadalajara, Jalisco, México JWP (JW Player) A tiempo completoAbout JWP:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...
-
Customer Success Manager
hace 1 mes
Guadalajara, México JWP (JW Player) Teletrabajo Freelance A tiempo completoAbout JWP:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...
-
Customer Success Manager
hace 4 semanas
Guadalajara, México JWP (JW Player) Teletrabajo Freelance A tiempo completoAbout JWP:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...
-
Customer Success Manager
hace 2 días
Guadalajara, México Radian Generation A tiempo completoAbout Radian GenerationRadian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.Who We ServeRadian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and...
-
Customer Success Manager
hace 2 días
Guadalajara, Jalisco, México Radian Generation A tiempo completoAbout Radian GenerationRadian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.Who We ServeRadian Generation's wide range of commercial, technical, and compliance services provide developers, owners, and...
-
Customer Success Manager
hace 3 semanas
Guadalajara, México LAAgencia A tiempo completo**Guadalajara, Mexico** **Aeries /** **Payroll** **/ Hybrid** **Customer Success Manager** **About Us**: - Diligent is the leading governance, risk, and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations worldwide. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs, and the...
-
Customer Success Manager
hace 4 días
Guadalajara, México Rapido Solutions Group A tiempo completoAt Rapido Solutions Group we are committed to connecting hyper growth businesses with **the best global talent**, allowing customers to scale efficiently and effectively. **Our objective** is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara. We combine in diversity, joy and passion to...
-
Technical Customer Success Manager
hace 2 semanas
Guadalajara, Jalisco, México Medium A tiempo completoAbout the Role: As a scaled Technical Customer Success Manager (TCSM), you'll be partnering closely with sales, support, product, and engineering teams to deliver a world class customer experience.You will act as a trusted technical advisor to mid-market customers, strategically engaging with customers to drive onboarding, product adoption, and address...
-
Customer Success Manager
hace 2 semanas
Guadalajara, México Reweb A tiempo completoVACANTE 100% REMOTA **Actividades** Gestionar las relaciones con los clientes asignados y ser su principal punto de contacto. Comprender las necesidades del cliente y trabajar con otros equipos internos para resolver problemas o proporcionar soluciones. Planificar, en conjunto con el equipo de especialistas, la mejor estrategia digital para alcanzar los...
-
Customer Success Executive
hace 2 semanas
Guadalajara, Jalisco, México Finastra A tiempo completoResponsibilities Accountabilities The successful candidate will play a pivotal role as the owner of various stages of the customer journey and co-owning the customer relationship(with the Account Executive where appropriate) on behalf of Finastra. Our Customer Success Executives take proactive and strategic approach, ensuring customer satisfaction, and...
-
(CE06CSM) Customer Success Manager
hace 4 semanas
Guadalajara, México Baja Nearshore A tiempo completoJob Summary: We're seeking a Customer Success Manager with expertise in Account Management to empower clients to maximize ROI using our client's software suite. The ideal candidate will manage portfolios of $1M+ ARR, focusing on retention and upselling. Key responsibilities include creating success plans, fostering strong relationships, driving satisfaction...
-
(CE06CSM) Customer Success Manager
hace 1 mes
Guadalajara, México Baja Nearshore A tiempo completoJob Summary: We're seeking a Customer Success Manager with expertise in Account Management to empower clients to maximize ROI using our client's software suite. The ideal candidate will manage portfolios of $1M+ ARR, focusing on retention and upselling. Key responsibilities include creating success plans, fostering strong relationships, driving satisfaction...
-
Customer Success executive
hace 2 meses
Guadalajara, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completoThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. ResponsibilitiesAccountabilitiesThe successful candidate will play a pivotal role as the owner of various stages of the customer journey and co-owning the customer relationship(with the Account Executive where appropriate) on behalf of Finastra....
