Customer Success Coordinator
hace 2 días
About Valce Talent Solutions
Valce Talent Solutions is a leading provider of innovative solutions for organizations seeking to enhance their customer experience.
Job Overview
We are seeking a highly skilled and motivated Customer Success Coordinator to join our team. This individual will play a crucial role in coordinating successful customer onboarding, training, and ongoing relationships to ensure long-term satisfaction and retention.
Key Responsibilities
- Remain in constant contact with customers to evaluate satisfaction and proactively identify upcoming needs, including opportunities for expansion of Diligent's products and services.
- Provide exceptional customer experiences by anticipating and resolving customer issues and maintaining customer accounts/systems to exceed customer expectations.
- Coordinate with technical personnel as needed to meet customer needs while managing customer expectations to prevent overload or missed deadlines.
- Collaborate with internal teams (services, sales operations, marketing, and sales) to ensure seamless customer support.
- Assist in coaching, mentoring, and talent development of the broader Customer Success team.
Required Skills and Qualifications
- Experience in account management, sales, or technical project management.
- A proven track record of overachieving quota.
- Excellent communication and project management skills, both written and verbal.
- Strong technical focus and detailed knowledge of Microsoft Office Applications.
- Superb personal organizational skills to ensure all client commitments are met.
- Customer-focused with an ability to deliver extremely high levels of customer satisfaction.
Estimated Salary: $72,000 - $144,000 per year
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