Customer Success Coordinator

hace 2 días


Guadalajara, Jalisco, México Valce Talent Solutions A tiempo completo

About Valce Talent Solutions

Valce Talent Solutions is a leading provider of innovative solutions for organizations seeking to enhance their customer experience.

Job Overview

We are seeking a highly skilled and motivated Customer Success Coordinator to join our team. This individual will play a crucial role in coordinating successful customer onboarding, training, and ongoing relationships to ensure long-term satisfaction and retention.

Key Responsibilities

  • Remain in constant contact with customers to evaluate satisfaction and proactively identify upcoming needs, including opportunities for expansion of Diligent's products and services.
  • Provide exceptional customer experiences by anticipating and resolving customer issues and maintaining customer accounts/systems to exceed customer expectations.
  • Coordinate with technical personnel as needed to meet customer needs while managing customer expectations to prevent overload or missed deadlines.
  • Collaborate with internal teams (services, sales operations, marketing, and sales) to ensure seamless customer support.
  • Assist in coaching, mentoring, and talent development of the broader Customer Success team.

Required Skills and Qualifications

  • Experience in account management, sales, or technical project management.
  • A proven track record of overachieving quota.
  • Excellent communication and project management skills, both written and verbal.
  • Strong technical focus and detailed knowledge of Microsoft Office Applications.
  • Superb personal organizational skills to ensure all client commitments are met.
  • Customer-focused with an ability to deliver extremely high levels of customer satisfaction.

Estimated Salary: $72,000 - $144,000 per year



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