Customer Success Manager I- us Based Company

hace 6 meses

Guadalajara, México Radian Generation A tiempo completo

**About Us
- **What We Do**
Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.

**Who We Serve**
Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions.
- Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._

**Role and Responsibilities**

Our Customer Success Manager will be responsible for responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction.

The Customer Success Manager works to provide memorable and successful experiences for our Software as a Service (SaaS) customers.

**Responsibilities include**:

- Establish and maintain customer relationships.
- Assist new clients with their onboarding process, interacting with them regularly to provide support and ensure success.
- Engage with users to understand business needs and translate to existing or needed software elements.
- Improve and refine our onboarding and customer support strategies.
- Work with customers to ensure that they understand and benefit from their subscription.
- Provide ongoing support and product training to customers, referring support issues to proper team.
- Author regular announcements of new releases that motivate users to explore features more deeply.
- Identify opportunities to introduce existing customers to new products and features.
- Provide input on customer needs and desires to the product development team.
- Author tutorials, How-to documents and answers to Frequently Asked Questions.
- Create short, engaging videos highlighting benefits and easing the path to value.
- Maximize customer retention and expansion; minimize churn.
- Measure and address customer satisfaction.
- Establish customer service policies and practices.
- Provide high-level technical and product support.

**Preferred Experience**
- Agile development processes.
- Customer service experience.
- Familiarity with solar or renewable energy technologies.
- Professional blog, github repository or other portfolio.

**Required Qualification & Education**
- Bachelor's degree in computer science/information technology or 2 to 4 years of relevant professional experience.
- A passion for renewable energy and a commitment to customer service and satisfaction.
- Excited to share what you know and to learn much more about solar.
- Desire to support our customers and provide them a valuable experience.
- Patience in delivering technical support to customers.
- Desire to learn technical skills outside the current role, to grow with the company.
- Strong analytical approach to diagnosing customer pain points and technical challenges.

**Required Skills & Competencies**
- Fluent English communications skills (verbal and written).
- Strong familiarity with Excel (many of our customers still depend on it).

**Preferred Skills & Competencies**
- AWS experience is highly preferred.

**Physical requirements**
- This role may require long periods of sitting in front of a computer screen.

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