Customer Success Specialist

hace 5 meses


Guadalajara, México Station 24 Fitness A tiempo completo

**Customer Success Specialist**

En #Station, TE ESTAMOS BUSCANDO Aplica a nuestra bolsa de trabajo y sé parte de nuestra gran familia #Station

**Objetivo del puesto**:
Como Customer Success Specialist, tu función principal es asegurar la retención exitosa de clientes a través de renovaciones efectivas y la recuperación de cartera pendiente. Trabajando en estrecha colaboración con los líderes de sucursales y el resto del equipo de Customer Success, utilizarás habilidades de negociación y persuasión para lograr acuerdos beneficiosos.

Además, serás responsable de analizar datos, priorizar acciones y diseñar campañas que impulsen las renovaciones, contribuyendo al flujo de ingresos y al crecimiento de nuestra cadena de gimnasios. Tu enfoque analítico y creativo será esencial para maximizar el índice de retención y cumplir los objetivos del equipo y la compañía.

**Ofrecemos**:

- Prestaciones de Ley
- Día de cumpleaños
- Capacitación y Desarrollo profesional
- Excelente ambiente laboral
- Acceso total y gratuito a todas nuestras instalaciones
- Opcion de ser remoto

**Requisitos**:

- Sexo: Indistinto
- Escolaridad: Licenciatura terminada, preferiblemente en áreas afines a negocios
- 3 años en puesto similar o en un rol de ventas o account management (llevando cartera clientes)Manejo de herramientas de atención al cliente (Zendesk, Intercom, HubSpot)
- Conocimiento de procesos de customer success
- Conocimiento y manejo de CRM (Preferiblemente HubSpot)
- Interesado/a o con gusto en el área Fitness

**Funciones**:

- **Gestionar Renovaciones y Recuperación de Cartera**_
- Utilizarás tus habilidades de negociación y persuasión para abordar las renovaciones de suscripciones, manteniendo un enfoque en asegurar la retención de los clientes existentes.
- Tomarás medidas para recuperar cartera en mora, empleando estrategias efectivas de comunicación y resolución de conflictos.
- Crearás campañas y mensajes personalizados para motivar y aumentar las tasas de renovación de suscripciones.
- Colaborarás con el equipo de marketing para diseñar estrategias de comunicación efectivas que resalten los beneficios de la membresía.
- Trabajarás de la mano de los líderes de región y los líderes de sucursal para ejecutar estrategias específicas para cada región.
- **Análisis de Datos**_
- Analizarás datos relacionados con las renovaciones y la cartera, identificando patrones y tendencias para guiar decisiones estratégicas.
- Presentarás insights encontrados en los datos analizados a otros equipos internos y propondrás mejoras en los procesos.
- **Uso de Herramientas**_
- Utilizarás HubSpot como CRM para registrar y dar seguimiento a las interacciones, medir la efectividad de las campañas, y optimizar los procesos.
- Utilizarás nuestro software de administración de gimnasios para extraer data la cual deberá ser usada para determinar las acciones a tomar en el rol
- **Optimización de resultados**_
- Las métricas del rol serán tu guía, trabajarás para alcanzar las metas y resultados del área.
- La satisfacción del cliente es nuestra prioridad.
- Serás un entusiasta y evangelizador de la marca Station.
- Trabajarás en colaboración con múltiples áreas de Station, el trabajo en equipo será clave
- **Horario**:_
- Lunes a Viernes 09:00 a 17:00 Hrs

Tipo de puesto: Tiempo completo

Salario: $12,000.00 - $15,000.00 al mes

Horario:

- Turno mixto

Lugar de trabajo: Empleo presencial



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