Client Associate

hace 3 semanas


Desde casa, México RS Consulting Group A tiempo completo

**Company**: Provision Property Management

**Salary**: $700-$1,000 USD

**Company Description**:
Provision Property Management is a property management company founded in 2019 and headquartered in Maryland’s capital Annapolis. Provision specializes in providing management services for single-family and smaller multi-family residential properties. Through our core values of being kind, courteous, proactive, and professional, Provision has been able to grow to manage 150+ properties in under 4 years. Provision is a family-owned and operated company, and we treat all our employees, tenants, clients, and vendors as family. As such the ability to form relationships is key.

**Roles and Responsibilities**:

- Diagnose, troubleshoot, and then effectively triage work orders to the correct vendor or our in-house maintenance team.
- Schedule maintenance calls: Schedule maintenance calls with pertaining contractors (electrician, plumber, general handyman, roofer).
- Coordinate the maintenance visit with the tenant & and verify that the tenant is satisfied with the repair made.
- Record and audit the contractor's invoice for work performed (in coordination with the Director of Operations) and record within financial files.
- Inform the client about the satisfactory completion of repairs, provide photos and tenant communication stating that they are satisfied with such repair.
- Help consolidate and route all maintenance calls through a centralized number via our portal and train tenants to always provide videos/photos of the issue at hand.
- Filter contractor scheduling to two days of the week, to make contractors more cost-effective, and scheduling of work more manageable.
- Ensure contractors have a current license, insurance, ICA (independent contractor agreement) & and W9 on file. This is done in collaboration with the Director of Operations.

**Skills**:

- Phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Fluent English & Excellent communication skills.
- Self-starter, willing to ask questions, organized, collaborative.
- Ability to multitask, prioritize, and manage time effectively.

**Qualifications**:

- Bachelor's (required).
- Customer Service: 1 year (required).
- Advanced English (required).

**Technology**:

- Google Suits (google sheets, drive, docs).
- Buildium.
- Open phone.
- Asana project tracking.

**Physical Setting**: Remote.

**Schedule**: Monday to Friday - Business hours.

Pay: $11,800.00 - $16,900.00 per month

**Language**:

- Advanced English (do not lie) (required)

Work Location: Remote

Application Deadline: 14/05/2024



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