Customer Support Associate

hace 3 semanas


Desde casa, México Zapp A tiempo completo

Ubicación: Remoto
Horario: Lunes a Viernes (6 PM a 11 PM) Sábados y Domingos (8 AM 5 PM)
Salario: 10K netos

Descripción general:
Como Asociado de Soporte al Cliente que trabaja en horario de 6 a 11 PM y fines de semana, jugarás un papel vital en Zapp proporcionando un servicio al cliente excepcional a nuestros usuarios finales y socios dentro de la industria de remesas.

Tu responsabilidad principal será atender las consultas de los clientes a través de chat y correo electrónico, asegurando su satisfacción.

Esta posición requiere una combinación de conocimientos básicos o experiência en la industria de remesas o roles de soporte al cliente, habilidades en productos de G Suite, excelentes habilidades de comunicación y la capacidad de prosperar en un entorno acelerado.

**Requisitos**:

- Conocimientos básicos o experiência en la industria de remesas O roles de soporte al cliente.
- Experiência con productos de G Suite.
- Fuertes habilidades de comunicación, tanto verbales como escritas.
- Personalidad amigable y extrovertida con un enfoque centrado en el cliente.
- Disposición para aprender y adaptarse a diversos horarios, incluyendo días festivos y fines de semana.
- Capacidad para prosperar en un entorno acelerado.

**Responsabilidades clave**:

- Proporcionar un excelente soporte a través de chat y correo electrónico a nuestros usuarios finales y socios durante horarios nocturnos y fines de semana.
- Atender las consultas de los clientes de manera rápida y eficiente con respecto a nuestro servicio, proceso de incorporación y transacciones en línea.
- Investigar y resolver las consultas de los clientes por escrito, asegurando la satisfacción del cliente.
- Garantizar una documentación precisa para cada interacción con el cliente.
- Coordinarse con otros departamentos dentro de la empresa para resolver consultas y problemas complejos de los clientes.
- Recopilar información de las interacciones con los clientes de primera línea y convertirla en ideas accionables para mejorar.
- Nota: Este rol exige flexibilidad en los horarios de trabajo y dedicación para proporcionar un soporte al cliente de primera calidad durante horarios no tradicionales.

Tipo de puesto: Tiempo completo

Sueldo: Hasta $10,000.00 al mes

Horario:

- Lunes a viernes
- Todos los fines de semana
- Turno mixto

Prestaciones:

- Aumentos salariales
- Opción a contrato indefinido

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo remoto


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