Customer Service Representative
hace 2 días
We are seeking a highly skilled and motivated Customer Service Representative - Logistics Operations Specialist to join our team at Redwood Logistics.
About Us:
As a leading provider of logistics and supply chain solutions, we empower logistics execution across North America and Mexico through our cutting-edge technology and expertise.
Job Summary:This role is responsible for supporting our Mexico customers through daily operational duties, including coordinating carrier operations, managing capacity, and providing trailer details for traceability purposes.
Main Responsibilities:- Carrier Management: Accurately coordinate carrier operations to ensure daily capacity & status updates.
- Capacity Coordination: Coordinate capacity to match customer needs amongst existing carrier base.
- Trailer Details: Provide trailer details for traceability and documentation purposes.
- TMS Operations: Record ongoing operations in TMS by creating loads/tenders and sending rate confirmation to carriers.
- Status Updates: Provide customer with visibility and send updated status report.
- Cross-Functional Collaboration: Communicate with key contacts (customer, broker, consignee) to promptly resolve any transportation constraints.
- Loading Processes: Update load status in TMS and ensure accuracy of information (i.e. costs, rates, dates).
- Business Development: Meet with carriers to explore and review business opportunities to optimize their capacity.
- Audit & Compliance: Establish a cadence of revisions and agreements to ensure ongoing improvement.
- Communication: Communicate effectively with all stakeholders to ensure documentation is ready upon departure to avoid delays.
- Documentation Coordination: Coordinate with broker for corresponding border crossing docs (DODA, entry).
- Shipment Arrival: Ensure shipment arrival to border/warehouse with complete and correct documentation.
- Delivery Scheduling: Coordinate delivery appointments with consignee and ensure timely delivery.
- KPI Analysis: Update & analyze KPIs to identify opportunity areas and implement corrective actions when necessary.
- Support Network: Communicate effectively within Redwood network for any additional help needed.
- Spot Capacity Quoting: Quote and source additional spot capacity when required.
- Finance Support: Support finance and intercompany when needed in case of discrepancies for load rates or carriers assigned.
- Critical Thinking: Strong critical thinking and problem-solving skills.
- Organizational Skills: Excellent organizational, communication, and time-management skills.
- Customer Focus: Customer-oriented professional with ability to work autonomously.
- Industry Expertise: Deep understanding of customer impact and profitability.
- Educational Requirements: High School diploma required; BS/BA preferred.
- Language Proficiency: English proficiency at least 80%.
- Experience: Progressive experience in an operational role within the transportation/logistics industry.
- Learning Opportunities: Access to experts and resources for your Learning & Development journey.
- Internal Mobility: Opportunity for internal mobility.
- Employee Referral Bonus: Employee referral bonus program.
- Diversity & Inclusion: Employee Resource Groups (ERGs).
- Community Engagement: Annual fundraising and volunteer events to give back to communities.
- Lifetime Benefits: Life Insurance policy for you starting 30 days after employment.
- Health Insurance: Personal Health Insurance coverage for you - Major Medical.
- Aguinaldo Bonus: 30 days 'Aguinaldo' Christmas bonus or prorated percentage your first year.
- Vacation Time: Vacation time starting at 12 days.
- Premium Vacation: Premium Vacation 50% vacation days (Prima vacacional).
- Benefits Package: You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law.
- Cell Phone Allowance: You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes.
$45,000 - $65,000 per year
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