Resolution Center Partner

hace 6 meses


Desde casa, México Kueski A tiempo completo

**About Kueski**

Kueski is frequently recognized for its strong, diverse and inclusive company culture. In 2022, Kueski was named one of the most ethical companies in Mexico by AMITAI, and one of the best companies for both young professionals and female talent in Mexico by EFY. The company has also been named to CB Insights’ Fintech 250 list.

Propósito

Cómo Client Partner del Resolution Center, tu principal enfoque será la recepción de llamadas e interacciones outbound por medios escritos, cubriendo las expectativas de las mismas, a través de las herramientas que ayuden a solucionar las dudas u obstáculos que manifiesten nuestros aliados.

Para Kueski la lealtad y recurrencia de nuestros aliados es lo más importante, por lo que el servicio se distingue por sus pilares: Empatía, Inclusión, Seguridad y Tranquilidad.

**Responsabilidades clave**:

- Atender a nuestros aliados y clientes a través de nuestro centro de contacto telefónico y medios escritos (correos, WhatsApp, Messenger, etc.), manteniendo altos níveles en los estandares de calidad, satisfacción y servicio para garantizar la lealtad y preferencia de los mismos.
- Ser responsable de un teléfono celular en el que deberás atender los requerimientos de nuestros comercios vía WhatsApp.
- Asesorar y solventar dudas de aliados y comercios que quieran afiliarse, dando el seguimiento oportuno con las distintas áreas involucradas y realizando las interacciones de salida necesarias para solucionar sus requerimientos.
- Realizar llamadas y correos electrónicos para dar la bienvenida a nuevos comercios, así como capacitarlos y mantenerlos informados.
- Registrar correctamente la información del resultado de la interacción como son: notas, resultado de la llamada en las herramientas como: CRM, dashboards, etc., durante la llamada o interacción activa.
- Cumplir con todas las actividades que la operación asigne, en aras de aumentar la satisfacción de nuestros comercios y clientes.
- Conocer y revisar tu desempeño, diario, semanal y mensual buscando lograr el performance y calidad arriba del 90%.
- Participar activamente en propuestas de mejora a través de la escucha de la voz del cliente.

**Requerimientos del puesto**:

- Experiência en servicio a comercios en ambientes de contact center.
- 1 - 3 años de experiência en servicio al cliente B2B de productos financieros (telefónica o presencial, Bancos o Financieras) en centros de contacto o afín.
- Licenciatura trunca (+50%) o concluida.
- Experiência en plataformas de contact center relacionadas con atención de llamadas entrantes y salientes (marcador predictivo, preview, progresiva y manual).
- Flexibilidad para trabajar y rolar horarios que cubran la ventana de servicio de lunes a domingo, así como días feriados.
- Capacidad y gusto por trabajar de forma independiente y eficiente.
- Acostumbrado/a a trabajar bajo esquemas de productividad basados en scorecard con medidores en base a resultados como: llamadas o interacciones por hora, casos resueltos, correos contestados, encuesta de satisfacción, ventas, tiempo de respuesta, calidad, etc.

**Te encantará trabajar en Kueski**:

- Nuestra cultura de trabajo se enfoca en la importancia y valor que otorgamos a nuestros clientes trabajando en equipo, inmersos en un ambiente de humildad e integridad
- Buscamos que nuestros colaboradores diseñen su plan de carrera profesional y personal, la retroalimentación y el reconocimiento están integrados en nuestros procesos, sistemas y buenas prácticas
- Garantizamos un salario competitivo y bienestar con seguro de gastos médicos mayores, programas para la salud mental y emocional, además de tiempo de trabajo flexible
- Nuestro compromiso con la diversidad, la equidad y la inclusión garantizan que trabajes en equipos que te desafíen, apoyen e inspiren en un entorno colaborativo, de alto rendimiento y flexible

Kueski: Donde la excelencia de talento mejora la vida de los mexicanos

LifeAtKueski



  • Desde casa, México Juniper Data Center A tiempo completo

    **Essential Responsibilities** The Human Resources Business Partner (HRBP) represents HR to any and all employees as a knowledgeable, trusted single point of contact in a warm, welcoming, empathetic, and service-oriented way, establishing credibility as a trusted partner. The HRBP is also an active member of the internal client’s management team,...

  • HR Business Partner

    hace 6 meses


    Desde casa, México Juniper Data Center A tiempo completo

    **Essential Responsibilities** The LATAM Human Resources Business Partner (HRBP) represents HR to any and all employees as a knowledgeable, trusted single point of contact in a warm, welcoming, empathetic, and service-oriented way, establishing credibility as a trusted partner. The HRBP is also an active member of the internal client’s management team,...


  • Desde casa, México SailPoint A tiempo completo

    Partner Program Analyst Why SailPoint? Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about...


  • Desde casa, México Commercient.com A tiempo completo

    **Partner Account Manager (PAM) - Job Description** **Commercient’s mission** is to help growing companies run their Sales, Marketing, and Customer service, more efficiently by seamlessly connecting their ERP and CRM systems with an AI-driven platform. “We are the leading ERP integration platform for CRM deployments”. Every day 50,000 + users log on...


  • Desde casa, México Chiro Match Makers A tiempo completo

    **$500 - $600 USD per month** depending on qualifications and experience **Job Title**:Customer Service Specialist/Call Center **Benefits**: - Work from the comfort of your own home - Competitive compensation **Work Schedule**: - 40hrs/week - Weekend availability - US Business Hours **Description**: We are seeking dedicated individuals to join our team...

  • Site Care Partner

    hace 6 meses


    Desde casa, México Parexel A tiempo completo

    Mexico, Remote **Job ID** R0000020546 **Category** Clinical Trials **ABOUT THIS ROLE**: Parexel FSP is hiring multiple Site Care Partners to support the Mexico region-these are great opportunities for experienced CRAs seeking career advancement! **Job Summary** The Site Care Partner is the main client point of contact for investigative sites throughout...


  • Desde casa, México Hopper A tiempo completo

    We are looking for an experienced Contact Center Engineer to join the CS Product Operations team responsible for the installation, configuration and maintenance of contact center platforms.The Contact Center Engineer is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance and operational perspective to guarantee...


  • Desde casa, México ICON A tiempo completo

    As a Site Activation Partner (SAP) I you will play a key role in improving the lives of patients by accelerating the development of our customers drugs and devices through innovative solutions. You will be dedicated resource to one of our clients, be embedded in their working environment, systems and processes. You will be engaged in a wide range of...


  • Desde casa, México Laser Vascular Center A tiempo completo

    **Laser Vascular Center** is seeking top performing Medical Billing Specialist. The Medical Biller is responsible for reviewing and submitting insurance claims, collection of insurance and patient payments, posting of insurance and patient payments and research and resolution of outstanding insurance claims and patient balances. This includes rebilling...


  • Desde casa, México CompassExperienceLabs LLC A tiempo completo

    **Bilingual Employee Service Center Specialist (Mexico)** **This is a remote job opportunity working for a US-based company.** Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you...

  • Account Manager

    hace 6 meses


    Desde casa, México Juniper Data Center A tiempo completo

    **Account Manager** Dealer Spike, a LeadVenture company, is seeking a talented individual to join our Customer Success department as an Account Manager. A primary function of this role is to develop professional relationships with our clients as we guide them through increasing their dealership's online presence with award winning websites and strategic...


  • Desde casa, México Prime Virtual Staffing A tiempo completo

    Our Client, a Community Management company (HOA) based in Texas, is looking for a Customer Service expert. - **Responsibilities**:_ - Manage a diverse range of association-related calls, addressing inquiries, complaints, and problems with professionalism. - Verify caller identities to ensure proper resolution and routing. - Serve as a dedicated advocate for...

  • IT Help Desk

    hace 6 meses


    Desde casa, México Flexis A tiempo completo

    **Job description** IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution. 1+ years of experience working for a Managed Service...

  • Account Manager

    hace 6 meses


    Desde casa, México Juniper Data Center A tiempo completo

    Dealer Spike, a LeadVenture company, is seeking a talented individual to join our Customer Success department as an Account Manager. A primary function of this role is to develop professional relationships with our clients as we guide them through increasing their dealership's online presence with award winning websites and strategic digital marketing...

  • Customer Support

    hace 6 meses


    Desde casa, México Webxloo, LLC A tiempo completo

    RESPONSIBILITIES: - Assist clients with product inquiries, troubleshooting, and technical support - Conduct outbound calls to follow up on customer inquiries and resolve any outstanding issues - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with internal teams to escalate and resolve complex customer issues -...


  • Desde casa, México Caspio A tiempo completo

    -Remote **Job Description**: **Responsibilities**: Ensure timely response and resolution of customer cases and inquiries regarding Caspio bridge according to service standards and best practices. - Answer questions about the features and capabilities of our platform and promote new features and extensions as appropriate. Provide advice and solutions to...

  • Leader, Operations

    hace 6 meses


    Desde casa, México Ciena A tiempo completo

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Desde casa, México Interprefy A tiempo completo

    **Job Title: LSP Customer Success Manager** **Location**: Remote **Company**: Interprefy The LSP team is a vital division within the Strategic Partnership sales pillar and part of the wider sales team at Interprefy. This role requires a solution-oriented individual who is positive, agile, and forward-thinking. It's an excellent opportunity for an...


  • Desde casa, México Ellucian A tiempo completo

    Together we are powering the future of Higher Education: Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries. We are dedicated to helping Higher...

  • Assoc Clin Project Mgr

    hace 2 semanas


    Desde casa, México IQVIA A tiempo completo

    **Be part of Cronos!** Associate Project Leads are an integral part of clinical trial delivery, liaising with clinical teams to improve patients’ lives by bringing new drugs to the market faster. The Associate Project Lead is a member of the core project team responsible for project delivery of clinical studies to meet contractual requirements in...