German Customer Advocate
hace 3 semanas
**A LITTLE BIT ABOUT Boldr****:
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
**LET’S START WITH OUR VALUES**:
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY
**WHAT IS YOUR ROLE**:
As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.
**WHY DO WE WANT YOU**:
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
**WHAT WILL YOU DO**:
- Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
- Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved.
- Ensure proper and timely escalation of issues to meet internal and external expectations.
- Identify opportunities and recommendations for continuous process improvement.
- Deliver service excellence and maximize customer service and satisfaction.
- Work with the external team to stay updated on product and service knowledge.
**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**:
YOU ARE...
- Curious and authentic, just like us #beboldr.
- An analytical and critical thinker, with an eye for even the most minute of details.
- Passionate about client satisfaction.
- Proactive and self-motivated.
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
- Amenable to work on rotating shifts.
YOU HAVE
- Proficient in German both written and spoken.
- Excellent verbal and written communication skills.
- An ability to understand and communicate complex ideas to customers, both verbally and in written form.
- Ability to accept feedback gracefully and with an open mind.
- Customer orientation and ability to adapt/respond to different types of characters.
**Benefits**
- Law Benefits
- Private Health Insurance
- Paid Time Off
- Training
- Life insurance
- Mental Health Support
- Learning and Development Programs
**WHAT YOU’LL LIKE ABOUT US**:
- Great company culture Our diverse backgrounds, commitment, and passion are the things that make us great.
- We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you
- We’ve got training sessions in-store to help you level up your skill set.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits.
-
Customer Advocate
hace 4 semanas
Ciudad de México Apollo.io A tiempo completoWorking at Apollo We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward. The Role The Customer Advocate team plays a pivotal role in shaping a core pillar of Apollo’s GTM motion—Sales Assist. Customer Advocates are often...
-
Customer Experience Advocate
hace 3 semanas
México XtendOps A tiempo completoCustomer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels. A Customer Experience Advocate supports customers by providing helpful information, answering questions, and responding to complaints....
-
Bilingual Customer Experience Advocate
hace 4 semanas
Ciudad de México Wasson Enterprise A tiempo completoAbout the role We are looking for a Bilingual Customer Experience Advocate to join our amazing team in Mexico City. In addition to providing on the phone support to our team of Tier-1 members during high-volume times of the day, you will also be responsible for supporting several cross-functional teams within Pangea to continuously improve our platform....
-
Bilingual Customer Experience Advocate
hace 4 semanas
Ciudad de México Sky Mavis A tiempo completoAbout the role We are looking for a Bilingual Customer Experience Advocate to join our amazing team in Mexico City. In addition to providing on the phone support to our team of Tier-1 members during high-volume times of the day, you will also be responsible for supporting several cross-functional teams within Pangea to continuously improve our platform....
-
Enterprise Customer Support Advocate
hace 4 semanas
Ciudad de México Hootsuite A tiempo completoWe're looking for Enterprise Customer Advocate (fluent in Spanish and English) to help us assist our Enterprise clients with prompt, friendly and accurate help through any medium or channel. While working with Enterprise customers worldwide, you will communicate in a professional, helpful and engaging tone with a focus on efficiently finding the right...
-
Customer Experience Manager
hace 4 semanas
Ciudad de México Wasson Enterprise A tiempo completoAbout the role Pangea is hiring for a leader within the Customer Experience organization who is an advocate for our customers driving exceptional experiences. This role focuses on continuously improving operations and performance primarily of the internal team. You will have 4-5 direct reports with responsibility for scheduling, workload distribution,...
-
Customer Marketing Manager
hace 4 semanas
México Apollo A tiempo completoYour mission: We are seeking a passionate and experienced Customer Marketing Manager (LATAM) that will join the Community team, reporting into the Head of Customer Marketing. We have millions of customers that love our product, we need someone to come in and create champions out of them, while strengthening these relationships and improving their outcomes...
-
Customer Success Manager
hace 4 semanas
Ciudad de México DFO Global Performance Commerce Limited A tiempo completo**GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. **SUMMARY**: **GPC** has an immediate...
-
Customer Advocate
hace 5 días
Edo. de México UL Solutions A tiempo completoResponds to customers who submit open-ended comments via the Customer Experience Survey (CES) within 48 hours of receipt of the comment. - Proactively addresses the customers concerns. - Documents customer feedback, root cause, preventative actions, and corrective actions in the Customer Advocacy SharePoint log. - Investigates and resolves customer...
-
Customer Success Associate Ii
hace 4 semanas
Ciudad de México Gigamon A tiempo completoGigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...
-
Customer Success Manager
hace 4 semanas
México RPMGlobal A tiempo completoTransforming the Future with the Convergence of Simulation and Data Customer Success Manager (Data Analytics) Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...
-
Global Customer Care Operations Manager
hace 4 semanas
Ciudad de México Tala A tiempo completoAbout Tala Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the ...
-
Technical Customer Support
hace 2 semanas
Ciudad de México Megaport A tiempo completoAbout Megaport Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock...
-
Account Manager
hace 6 días
Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers The Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the...
-
Customer Success Manager
hace 4 semanas
México Trellix A tiempo completoThe Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings, and...
-
Production Manager
hace 4 semanas
Ciudad de México Space Talents - Your Career Abroad A tiempo completo**For a leading Industrial Machinery Manufacturing Company in Austria we are hiring a production manager for a permanent on-site job in Austria, Europe. Willingness to relocate is required - we will provide full visa sponsorship and relocation assistance.** **Role & responsibilities** - ownership of various production-related responsibilities - quality...
-
Client Development Manager
hace 3 semanas
Ciudad de México Tiger Text A tiempo completoJob Description We are looking for a Client Development Manager to join our sales team in Mexico reporting directly to the Head of Expansion. As a pivotal member of our team, you will play a crucial role in maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising,...
-
Coordinador de Proyecto Estado de Mexico
hace 6 días
Ciudad de México ABBVIE A tiempo completo**Responsibilities**: - Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives in access government, - Create a plan using SMART objectives in order to continuously improve sales performance with all the stakeholders in access process. - Effectively handle objections,...
-
Operations Manager
hace 3 semanas
Ciudad de México Stori Card - MX A tiempo completoThe Role: The Manager of Operations drives a critical area responsible for the operation processes behind the outstanding balances of our cardholders. This role requires a specific set of skills that includes analytical reasoning, customer understanding, and management of big operational teams. Main responsibilities: Responsable of establishing and...
-
Shopper Insights Client Lead
hace 4 semanas
Ciudad de México dunnhumby A tiempo completo**dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. **Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail -...