Bilingual Customer Experience Advocate

Customer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels. A Customer Experience Advocate supports customers by providing helpful information, answering questions, and responding to complaints....

About the role We are looking for a Bilingual Customer Experience Advocate to join our amazing team in Mexico City. In addition to providing on the phone support to our team of Tier-1 members during high-volume times of the day, you will also be responsible for supporting several cross-functional teams within Pangea to continuously improve our platform....

Working at Apollo We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward. The Role The Customer Advocate team plays a pivotal role in shaping a core pillar of Apollo’s GTM motion—Sales Assist. Customer Advocates are often...

About the role Pangea is hiring for a leader within the Customer Experience organization who is an advocate for our customers driving exceptional experiences. This role focuses on continuously improving operations and performance primarily of the internal team. You will have 4-5 direct reports with responsibility for scheduling, workload distribution,...

Qualifications 10+ years of  Customer Experience Manager  experience within Enterprise Software. Cloud Technical knowledge Experience within a Service Delivery environment Executive Sponsorship & Collaboration A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and...

**A US staffing and recruiting industry leader is seeking a motivated Bilingual Recruiters for it's Juarez, Chihuahua Mexico Office.** **Responsibilities include, but not limited to**: - Active and passive recruitment - Screen and interview potential employees - On-board and dispatch new employees - Accurately maintain employee files. - Daily CRM data...

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global...

We're looking for Enterprise Customer Advocate (fluent in Spanish and English) to help us assist our Enterprise clients with prompt, friendly and accurate help through any medium or channel. While working with Enterprise customers worldwide, you will communicate in a professional, helpful and engaging tone with a focus on efficiently finding the right...

En Mercado Libre estamos democratizando el comercio, el dinero y los pagos en América Latina. En Customer Experience inspiramos confianza en nuestros usuarios generando experiências extraordinarias. Conectamos emocionalmente en cada contacto, brindando soluciones y excediendo expectativas, a través de distintos canales de atención. Para lograrlo,...

Dir Customer Experience Country: Mexico **WHAT YOU WILL BE DOING** *Definir escenarios futuros desde la medición y el modelado de indicadores hasta el roadmap estratégico. Utilizar un enfoque innovador, creativo y con visión de negocio en la ideación y el diseño de nuevos servicios, conceptos y experiências de usuario únicas y diferenciales para...

What to Expect - Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable...

**Descripción**: Dresden Partners expertos en web technology, mobile and software development, con servicios near-shore staffing, tech international y local tech sourcing specialized... **Busca: Costumer Services *bilingual** **Perfil**: - +3 años de experiência en gestión de contratos de entorno tecnológico. - Excelentes habilidades de comunicación...

Your mission: We are seeking a passionate and experienced Customer Marketing Manager (LATAM) that will join the Community team, reporting into the Head of Customer Marketing. We have millions of customers that love our product, we need someone to come in and create champions out of them, while strengthening these relationships and improving their outcomes...

**_You Lead the Way. We’ve Got Your Back._** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...

Experience with Excel - Experience analyzing data and best practices to assess performance drivers - Experience deep diving on selling partner-level issues and delivering recommendations - Advanced English and fluent Spanish Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy...

**Job Description**: Responsible for a team of field services and PMs. Main scope of responsibility is to own multiple customer relationships with key responsibilities of ensuring customer satisfaction and technology growth, along with building long-term partnerships with Accor Group. Work Experience Leadership Organization Orientation to...

**Rol: Customer Service (Múltiples roles)** **Aperturas: 10+ contrataciones** **Ubicación: - Monterrey N.L. México** **Modelo: - Híbrido Monterrey** **Salario: - BRUTO 20K-25K MXN/Mes + Beneficios Estándar** **Inglés Comunicación: Avanzado** **Experiência**: 6+ Months Experience in Customer Service / BPS (bilingual costumer support, no IT...

Gigamon, certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire hybrid...

Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...

Responds to customers who submit open-ended comments via the Customer Experience Survey (CES) within 48 hours of receipt of the comment. - Proactively addresses the customers concerns. - Documents customer feedback, root cause, preventative actions, and corrective actions in the Customer Advocacy SharePoint log. - Investigates and resolves customer...