Customer Services/ Engagement

hace 5 días


Zapopan, México ITREE Consulting & Services A tiempo completo

**EMPRESA DE CONSULTORÍA DE NEGOCIOS Y SOLUCIONES EN TECNOLOGÍA BUSCA EJECUTIVO PARA EL DEPARTAMENTO DE EXPERIENCIA AL CLIENTE**

**EXPERIENCIA**:

- Carrera Administración, Mercadotecnia, Comunicación o afín.
- Servicio y atención al cliente, por lo menos 2 años.
- Experiência en flujos de atención al cliente, buyer persona y customer journey.
- Capacidad de comunicación, manejo de conflictos.
- Capacidad analítica, con actitud proactiva y resolutiva.
- Experiência en procesos comerciales (no es una posición que venda, pero participa en el proceso y da seguimiento a renovaciones).
- Alta orientación a cumplimiento de metas.
- Excelente presentación.
- Manejo de Office.
- Recepción y realización de llamadas de seguimiento a clientes.
- Habilidad numérica para crear mediciones y KPI´s.

**NO es callcenter, buscamos personal de con experiência en trabajo de oficina**

**COMPETENCIAS**:

- Autogestionable
- Manejo de tiempo
- Orientado a resultados
- Resolución de Conflictos y Técnicas de Negociación
- Servicio al cliente

**FUNCIONES PRINCIPALES**:

- Desarrollo de una cultura centrada en el cliente.
- Identificar las necesidades de los clientes y ayudarles con sus dudas y/o procesos de los diferentes departamentos.
- Desarrollar herramientas y metodología para comprender a los diferentes tipos de clientes y analizar la experiência que estos viven con la compañía.
- Contribuir con el equipo de ventas y marketing en el logro de los objetivos de la empresa.
- Identificar oportunidades de mercado.
- Creación de benchmarking.
- Redacción de contenidos y copywriting.

**OFRECEMOS**:

- Sueldo base
- Prestaciones de Ley
- Horario de Lunes a viernes de 9:00am a 6:00pm
- Buen ambiente laboral
- Capacitación

Tipo de puesto: Tiempo completo

Salario: $12,000.00 - $15,000.00 al mes

Beneficios:

- Opción a contrato indefinido

Tipo de jornada:

- Lunes a viernes
- Turno de 8 horas



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