Technical Response Agent

hace 3 semanas


Guadalajara, México Noralogic A tiempo completo

**Vacante para la empresa Noralogic en Guadalajara, Jalisco**:
**Position Summary**

The Senior Technician supports team members in the resolution of technical problems and provides coaching and feedback on technical and customer service related issues.

**Key Responsibilities**
- Provide hardware, software, and networking support to retail employees via phone
- Thoroughly and efficiently document customer interactions while on the phone
- Use customer service skills to assist retail employees and consumers to provide an outstanding customer experience
- Ability to work evenings, weekends, and holidays
- Dependability and punctuality are a must

**Job Requirements **Qualifications & Experience
- Previous experience with customer service, technical support or both
- Experience with diagnostic procedures

Skills & Competencies:

- Working knowledge of Windows operating systems and PC hardware
- Knowledge of TCP/IP networking
- Excellent written and verbal communication skills
- Empathy in dealing with challenging customer situations
- Prior contact center experience preferred but not required
- Familiarity with photography and digital imaging a plus but not required

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Tecnología / Internet

**Industria**:
Fotografía

**Habilidades**:

- customer service
- technical support
- diagnostic procedures
- knowledge of tcp/ip networki



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