Technical Response Agent
hace 3 semanas
**Vacante para la empresa Noralogic en Guadalajara, Jalisco**:
**Position Summary**
The Senior Technician supports team members in the resolution of technical problems and provides coaching and feedback on technical and customer service related issues.
**Key Responsibilities**
- Provide hardware, software, and networking support to retail employees via phone
- Thoroughly and efficiently document customer interactions while on the phone
- Use customer service skills to assist retail employees and consumers to provide an outstanding customer experience
- Ability to work evenings, weekends, and holidays
- Dependability and punctuality are a must
**Job Requirements **Qualifications & Experience
- Previous experience with customer service, technical support or both
- Experience with diagnostic procedures
Skills & Competencies:
- Working knowledge of Windows operating systems and PC hardware
- Knowledge of TCP/IP networking
- Excellent written and verbal communication skills
- Empathy in dealing with challenging customer situations
- Prior contact center experience preferred but not required
- Familiarity with photography and digital imaging a plus but not required
**Nível de educación deseada**:
Superior - titulado
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Tecnología / Internet
**Industria**:
Fotografía
**Habilidades**:
- customer service
- technical support
- diagnostic procedures
- knowledge of tcp/ip networki
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