Customer Success
hace 1 día
**Customer Success (Venues Operator)**
Buscamos integrar a nuestro equipo de customer success a una persona organizada, empática y con habilidad numérica y social para llevar a cabo las responsabilidades de venues operator, dando lo mejor de sí para contribuir a ese valor agregado de Boletia, llevando a cabo un servicio personalizado de calidad en todos los procesos relacionados directamente con el organizador, satisfaciendo las necesidades y superando las expectativas de los servicios contribuyendo a la retención de la misma, así como la mejora constante del área y procesos, obteniendo un NPS positivo de acuerdo a las metas del negocio.
**Tú día a día**:
- Solucionar dudas e inquietudes sobre los diferentes procesos
- Calendarización de eventos
- Convocatoria y selección de staff para eventos
- Reclutamiento
- Elaboración de minutas y acuerdos
- Cálculo de nómina
- Solicitud de viáticos
- Asistir a venues dentro y fuera de la Ciudad de México (Scouting de venues)
- Gestión y ejecución de producción de evento para brindar el servicio de ATV (Accesos, taquillas, venues y puntos de venta)
- Evaluación y análisis de desempeño de staff
- Apoyo y seguimiento en proyectos internos en el área y con diferentes áreas a nível empresa.
- Análisis de data de los servicios brindados con estrategias de mejora y automatización de flujos, proceso y comunicación
- Reportes mensuales y anuales
- Realizar guardias de fin de semana para dar soporte ante cualquier incidencia.
- Capacitación del uso de herramientas a organizadores
**¿Qué ofrecemos?**
- Ser parte de una cultura de crecimiento y mejora continua
- Sueldo competitivo
- Trabajo híbrido
- Prestaciones de ley
- Seguro de gastos médicos mayores, de vida y funerarios
- Apoyo para pago de internet
- Aprendizaje constante
- Beneficios empresariales
- Clases de inglés, total pass y plataforma de bienestar emocional
**Experiência**
- Escolaridad: Preparatoria o Licenciatura
- Experiência: Mínimo 1.5 años en atención al cliente B2B ( también se considera experiência en soporte)
- Indispensable: Disponibilidad de horario, para viajar ocasionalmente y/o rolar turnos (excluyente)
- Entendimiento del funcionamiento de CRM Zendesk o HubSpot (necesario)
**Habilidades**
- Excelente redacción
- Atención al detalle
- Organización
- Excel básico-intermedio
- Sentido de urgencia y criterio al ejecutar
- Orientación al servicio
- Empatía
- Trabajo en equipo
- Inteligencia emocional
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