Customer Success

hace 1 día


México Boletia A tiempo completo

**Customer Success (Venues Operator)**

Buscamos integrar a nuestro equipo de customer success a una persona organizada, empática y con habilidad numérica y social para llevar a cabo las responsabilidades de venues operator, dando lo mejor de sí para contribuir a ese valor agregado de Boletia, llevando a cabo un servicio personalizado de calidad en todos los procesos relacionados directamente con el organizador, satisfaciendo las necesidades y superando las expectativas de los servicios contribuyendo a la retención de la misma, así como la mejora constante del área y procesos, obteniendo un NPS positivo de acuerdo a las metas del negocio.

**Tú día a día**:

- Solucionar dudas e inquietudes sobre los diferentes procesos
- Calendarización de eventos
- Convocatoria y selección de staff para eventos
- Reclutamiento
- Elaboración de minutas y acuerdos
- Cálculo de nómina
- Solicitud de viáticos
- Asistir a venues dentro y fuera de la Ciudad de México (Scouting de venues)
- Gestión y ejecución de producción de evento para brindar el servicio de ATV (Accesos, taquillas, venues y puntos de venta)
- Evaluación y análisis de desempeño de staff
- Apoyo y seguimiento en proyectos internos en el área y con diferentes áreas a nível empresa.
- Análisis de data de los servicios brindados con estrategias de mejora y automatización de flujos, proceso y comunicación
- Reportes mensuales y anuales
- Realizar guardias de fin de semana para dar soporte ante cualquier incidencia.
- Capacitación del uso de herramientas a organizadores

**¿Qué ofrecemos?**
- Ser parte de una cultura de crecimiento y mejora continua
- Sueldo competitivo
- Trabajo híbrido
- Prestaciones de ley
- Seguro de gastos médicos mayores, de vida y funerarios
- Apoyo para pago de internet
- Aprendizaje constante
- Beneficios empresariales
- Clases de inglés, total pass y plataforma de bienestar emocional

**Experiência**
- Escolaridad: Preparatoria o Licenciatura
- Experiência: Mínimo 1.5 años en atención al cliente B2B ( también se considera experiência en soporte)
- Indispensable: Disponibilidad de horario, para viajar ocasionalmente y/o rolar turnos (excluyente)
- Entendimiento del funcionamiento de CRM Zendesk o HubSpot (necesario)

**Habilidades**
- Excelente redacción
- Atención al detalle
- Organización
- Excel básico-intermedio
- Sentido de urgencia y criterio al ejecutar
- Orientación al servicio
- Empatía
- Trabajo en equipo
- Inteligencia emocional



  • Ciudad de México Construction Clerk A tiempo completo

    **Customer Success Manager (Fully Remote)** **Location**: Fully Remote **Experience Required**: 3-5 years in a Customer Success or related role Are you passionate about driving **customer success** and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, **SafetyClerk**...

  • Customer Success

    hace 7 días


    Ciudad de México kikoya A tiempo completo

    Somos kikoya una plataforma para la originación de crédito. Ayudamos a nuestros clientes (SOFOMes, SAPIS, Cajas y otros) a originar como las mejores Fintech. Somos una plataforma SaaS, por lo que nuestros clientes solo pagan una renta mensual por lo que usan, ahorrando en costos de servidores, seguridad y mantenimiento. **Objetivo**:Construir una...


  • Ciudad de México, CDMX Gigamon A tiempo completo

    At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...


  • Ciudad de México Sovos Compliance A tiempo completo

    **Build your future with Sovos.** If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than...


  • Ciudad de México Microsoft A tiempo completo

    We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to...


  • méxico RPMGlobal A tiempo completo

    Transforming the Future with the Convergence of Simulation and Data Customer Success Manager (Data Analytics) Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...


  • Ciudad de México Rackspace A tiempo completo

    Provides support to the Customer Success Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Customer Success Managers the Customer Success Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires...


  • México Extendeal A tiempo completo

    Extendeal es la plataforma de compra inteligente para farmacias que está transformando la industria farmacéutica. Nuestra tecnología permite, a dueños y responsables de farmacias, conseguir los mejores precios y hacer sus operaciones diarias de forma eficiente. Con impacto real en Latinoamérica_, estamos buscando un Customer Success Specialist con...


  • Ciudad de México, Ciudad de México Accuris A tiempo completo

    About Us: Accuris is a company that has been accelerating innovation in engineering workflows for over 60 years. We have a rich history of supporting the engineering community, and our team is passionate about delivering essential intelligence that powers decision-making.Position Summary: As a Customer Success Manager at Accuris, you will play a critical...


  • México Wobot.ai A tiempo completo

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...


  • México Wobot.ai A tiempo completo

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...


  • Ciudad de México, CDMX TigerConnect A tiempo completo

    TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we...


  • Ciudad de México TuoTempo A tiempo completo

    **Company Description** Tuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience. Our groundbreaking technology is the preferred choice of the...


  • Ciudad de México Book4time A tiempo completo

    **Customer Success Manager** Book4Time is a global leader in wellness and recreation management solutions for the hospitality market. Our SaaS platform manages the end-to-end guest experience and back office operations for hotels, resorts, casinos and private clubs in over 85 countries. We are looking for a resourceful Customer Success Manager that can...


  • Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...


  • Ciudad de México, Ciudad de México 137 Musarubra México, S. de R.L. de C.V. A tiempo completo

    About Our Role:We are seeking a highly skilled Customer Success Manager to join our team at Trellix. As a Customer Success Ambassador, you will play a critical role in ensuring our customers get the most value from their Trellix solutions.Key Responsibilities:You will build strong partnerships with our customers, ensuring their satisfaction and driving...


  • Ciudad de México Microsoft A tiempo completo

    This **Customer Success Manager** role will cover managed **Modern Work** customers in their area. This is an exciting role that will drive usage and consumption of customer owned workloads that will create bonds with our Enterprise customers and will fuel customer success, retention, growth, renewal and inoculate us against the competition. Your work will...


  • Ciudad de México Grupo Sicoss A tiempo completo

    Somos un grupo con más de 50 años de experiência, compuesto por empresas dedicadas al desarrollo de sistemas tecnológicos, transformación digital, atención y servicio en nómina, contabilidad y recursos humanos, educación y hotelería de lujo. **Sexo**: Indistinto **Edad**: Indistinto **Escolaridad**:Licenciatura Administración y/o Económicas,...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México Gigamon A tiempo completo

    Gigamon, certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire hybrid...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México Multiplier A tiempo completo

    **_Customer Success Manager (Remote)_**: **_Location: Mexico_**_|_**LATAM**: **A bit about us** We're at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies...