Front Desk Agent

hace 2 semanas

Ciudad de México Mondrian A tiempo completo

**Descripción de la empresa**
El Mondrian Condesa, con un diseño fascinante y una gastronomía deliciosa, representa la energía de Ciudad de México, un crisol de culturas. El hotel, con una ubicación perfecta entre dos barrios fascinantes, le hará viajar a un cuento de hadas cultural moderno. Las 183 habitaciones y suites, con luz natural, cuentan con un alegre mural de Ara Starck y presentan una decoración moderna y relajante. El Mondrian Condesa también tiene cuatro restaurantes y bares adorados por la comunidad local.

**Descripción del empleo**
Persona encargada de lograr la satisfacción de los huéspedes del establecimiento hotelero, gestionando sus quejas y comentarios con profesionalismo y entusiasmo. Es la imagen del servicio al cliente en el hotel, y es responsable de cumplir con las expectativas y necesidades de cada cliente.
- Llevará a cabo los registros y confirmaciones de reservas de los huéspedes, la asignación de habitaciones, entrega y activacion de llaves de las mismas.
- Gestión de pagos realizados de alojamiento, salidas, cargos, etc.
- Atender las llamadas, mensajes y peticiones de los huéspedes.
- Contacto con el departamento de limpieza para tener un correcto seguimiento con las habitaciones
- Elaboración de Daily Reports (cantidad de llegadas y salidas).

**Requisitos**
- Inglés Conversacional

**Información adicional**
Es una parte fundamental del hotel ya que siempre intentamos ayudar en todo momento a los huéspedes en **cuanto** a información y/o servicios que ofrece el hotel.

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